Tag Archives: WorldwideERC

What gauges are you watching this summer?

If someone asked you which dashboard gauges on your vehicle were most important, you would probably say the speedometer and fuel gauge. Can you imagine driving your car without knowing how fast you were going, or how much gas you had in the tank?

What about oil level and tire pressure? Thankfully our check engine light on the dashboard appears when there seems to be trouble ahead. These gauges are critical to helping us maintain the health of our vehicles so we can travel safely each day to our destination.

Though we don’t have physical gauges to tell us when we need to refuel or fix something in our professional and personal lives, there are certain indicators or gauges we can look to on our hypothetical dashboards.

In relocation, we look to on-time pickup and deliveries by our van operators, survey bruce_on truck original pictureaccuracy for the moving estimate, and quality scores for best customer experience to just name a few. I know recruiters that focus on time to fill job requisitions, HR leaders that focus on engagement, and sales professionals that focus on the number of calls made each day.

Establishing a few gauges to focus on can help increase your chances of success. Such gauges can help you see when something isn’t working for you and when it’s time to make some changes. It doesn’t matter if you’re in an entry level role or part of the senior executive leadership team. To stay aligned with your business goals, you need to keep an eye on your personal dashboard.

Here are a few gauges (trends) to watch when relocating your candidates this summer:

  1. Tax Reform is here and companies will spend approx. 50% more for the household goods move. The household goods move averages can be as much as purchasing a new car…which is about 10-20% of the total relocation, so be sure to budget for the gross up when planning for business unit leaders.
  2. If the candidate has a home to sell, you can offset this cost by considering a home sale tax program such as a BVO (Buyer Value Option). This is a favorable tax savings program that can save the company on the tax gross up… which could be as much as $35,000-$40,000 savings on a $1,000,000.00 home value!
  3. Household goods moves require significant more lead time in the summer to reserve pack and load dates, especially in the northeast as well as some DTS (Difficult to Service) areas. Most states require 12 days, but some areas are closer to 21 days. Advise your business unit leaders, recruiters, and the relocating family.
  4. The small shipment container model is becoming very popular because of one day preferred delivery for candidates. This also eliminates the candidate from having to drive a moving truck. If your candidate has a small amount of items to move, ask about this program before you give them money or advise them on self moving.

…and most importantly, remember the best relocation programs have great partners. This is because there is an investment in the relationship which creates consistent dialogue from each party throughout the year.  I call this “investing in your people zone”. This is the best approach to keeping an eye on all of your relocation dashboard gauges which will ultimately bring the best experience for all of your candidates relocating this summer! Invest in your partnership and make it a win-win-win for everyone!

For more on mobility trends… Check out WorldwideERC website

Call to Action: Reach out to your relocation partner to schedule 30 – 45 minutes to review your program to make sure you are in alignment with your company goals and candidate experience this summer. If you don’t have an established program, develop one with a trusted partner. The cost is minimal and the return is significant for both you and the candidate relocating. 

Quote of the Week…  “What gets measured, gets done.” Peter Drucker

This has been A Relocation Minute on “Summer trends in June 2018” with Bruce  Book Cover Find Your Lane FRONTWaller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Words to consider when looking for a new job!

THE JOB YOU FINALLY DREAMED…

Poem by Bruce W. Waller

“What you sow, you will always reap, bruce_on truck original picture

So plant lots of good seeds, and grow plenty to keep.

The more contacts you make, the more opportunities you will see,

but waste time in this pursuit, and you will have nothing to be.

The harder you work, the luckier you will get,

but the consequences will be severe, when you have no grit.

Put your pride to the side and lean on others for support,

an investment in your network will multiply your net worth.

It takes courage and action to move toward the storm,

but when you get past the fear, you will see it’s just the norm.

Start each day with a goal and a plan to use as your compass,

then find your lane and drive each day with purpose.

Stay hungry, be humble, and make the most of every day,

because when you travel enough steps, you will see the pay.

Then one day you will blink,

and have the job you finally dreamed.”

This has been A Relocation Minute on ” Words to consider when looking for a job” by Bruce Waller. For more information on employee relocation, or workplace moving services, call 972-389-5673, or email bwaller@goarmstrong.com or follow me on my social media pages.

Also, visit www.BruceWaller.com for information on my book “Find Your Lane” to encourage you or your team members on your journey!

 

 

 

When relocating talent, start with this plan for the best chance of success…

In chapter 4 of my book, Find Your Lane, I talk about “Planning: Your Road Map for Success. When I decided to write my book, I started with an outline, when our family decides to take a vacation, we outline the timeline to plan our events… and when we help our clients with household goods moving for candidates from one city to another, we start with a plan for both our customers and our clients managing the relocation.

The best plan for a successful household goods move, always starts with a pre-move bruce_on truck original picturesurvey. The survey gives us the information to determine the number of boxes that need to be packed, the number of crew members needed for loading the truck, the space we need for the moving truck, the access for loading, and more importantly, how much the move is going to cost!

There are three different ways to get a “budget/estimate” for a household goods move and each option below serves a different purpose. …

but only one gives us the most accuracy!

  1. The “Ballpark or Quick Quote” survey which is based on size of home. These budgets are great for someone considering a household goods move based on size of home averages. Best for a “quick estimate over the phone” to see if it makes sense to move or sell items, but you really don’t know what’s in the home, which is why you will need to follow up with a visual survey before the move.
  2. The “Virtual / Phone” survey… This is an innovative way to “virtually see” the contents on the home. Moving company contacts candidate (spouse in most cases) and goes through the home ON VIDEO to identify items in home. This method is typically used in “Difficult to Service” areas and/or “Fast Breaking” moves. However, there can be challenges if customer does not show all of the areas (such as a closet or attic), or if you need to measure items. Also, if the technology is poor at destination, then it can be extremely frustrating for the customer and take much longer than planned.
  3. The “On site visual” survey is the very best method to survey any home. Depending on size of the home, this process takes 30 minutes to an hour. It also gives the surveyor a chance to view the access as well as answer questions along the way.

Here are a couple of examples we recently came across showing the survey variances:

Example #1 – Ballpark to Virtual Survey…

When calculating a ballpark,, then followed up with a virtual survey. In this case, we calculated a 3,400 sq. ft home to be approx 23,800 lbs. based on averages, but when we completed the virtual survey, it was 29,000 lbs. This would be critical for both pricing and planning for the van operator timeline.

Example #2 – Ballpark to On-site survey

The customer advised over the phone that she had a 4000 sq. ft home, so we calculated 28,000 lbs.. BUT when we arrived and went through the home, there was no furniture. Customer had sold everything leaving approx. 4,500 lbs. which resulted approx $10,000 less cost than what was expected. This can be significant.

There are many cases like this because everyone has something different in their home. The  bottom line is that a candidate really needs to schedule an on-site visual survey for best accuracy. Yes, there are still chances of error during the process since some homes are challenging to survey, or some furniture / boxes weigh more or less than the average, but it provide the most accurate pricing for the client and will help plan a successful household goods relocation

Call to Action: Reach out to your preferred provider and have some dialogue about survey options to help you achieve your business goals when relocating talent. Let me know if I can help you or someone you know. It would be my pleasure!

Quote of the Week… “The art is the start.” (Guy Kawasaki)

This has been A Relocation Minute for “this survey is best for planning your next Book Cover Find Your Lane FRONThousehold goods move” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Consider these strategies to onboard your candidates… especially when they need to relocate!

In my book, “Find Your Lane”, I share an experience that my son and I had with Patty Farr, the wonderful rental car agent that went above and beyond to help us find a hotel for the Big 12 Championship game in Kansas City, Missouri. This was a memorable moment because it was not expected and outside the scope of our expectations during a stressful time since it was a last minute decision for us to make the trip. Memorable experiences are the best because they are embedded in our minds for life and triggered during reflection from time to time to share with others. This goes for both good and bad experiences.

Recently, I was reading the “Sapling Blog” about companies that invest in the experience to onboard their employees. Onboarding starts from the time the candidate says YES to the new job offer to help him/her assimilate into new role. Here are a few of the onboarding strategies that I found interesting on their blog to help elevate the experience for their candidates.

  1. Twitter: From YES to DESK! Before the employee sits down, they receive email address, t-shirt, and bottle of wine. Their desks are also strategically placed close to experienced employees for support. They also have breakfast with CEO and tour facility.
  2. LinkedIn: New hires start with ice breakers and then attend session called “Investing in you” which includes tour, and an orientation to learn more about the company.
  3. Zappos: This Company thrives on protecting the culture. After 30 days, if employees say they are not a good fit, they are offered $2000 to leave the company. Wow!

…BUT what about the employee that has to relocate for the new position. Many times the employee is already working and the spouse is left to coordinate the relocation. In fact, a recent survey showed one of the biggest challenges to hire talent was a family reluctance to relocate.

What are you doing to elevate the onboarding experience for your candidates relocating? Some ideas might include:

  • How about starting with an email introduction from you and the relocation team explaining process and expectations. Include pictures and maybe even a short welcome video.
  • What about including a welcome packet for the family including community info?
  • How about sending a video with information for the new area and providing an area orientation trip INCLUDING a PAID extended vacation for the family?

Now that might be memorable and an experience they share with other potential candidates to help build your culture when it comes to mobility. What do you do to help onboard the relocating family for best experience? Share your ideas and let’s collaborate and find ways to implement new strategies for us to include MOBILITY when we think about ONBOARDING a new hire! It will make a difference for the family and your organization!

“The customer experience will never exceed the employee experience.” Tony Bridwell

Call to Action: Reach out to your partner and discuss ideas to elevate the experience when onboarding your candidates relocating. Identify a strategy that works for your organization and drive mobility with purpose when hiring relocating talent.

This has been A Relocation Minute on “Onboard strategies for better experience when relocating talent” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

What’s disrupting mobility for your organization?

One of the buzzwords I hear often is “Disruption”. According to Mr. Webster, it means “a disturbance or problem that interrupts an event, activity, or process”. Many industries are experiencing disruption including the mobility industry. However, disruptors can lead to innovative ideas and breakthroughs for companies that turn into a next level company or experience for a customer. Consider these companies that have disrupted our economy: Airbnb, Lyft, WeWork, and so many more… I really think that when we look back 10 years from now, 2017 might be tagged as the year of disruption.

On April 19, the North Texas Relocation Professionals hosted a breakfast at “The Star” in Frisco, Texas to tackle some of the disruptions in mobility which have included:

• 2017 Tax Cuts and Jobs Act which impacted the moving deduction and other areas aligned with relocation.
• The driver shortage in the household goods industry
• …and Tariff / Pricing Model changes to simplified tariffs

We enjoyed discussing these disruptors and more led by a block buster panel of experts which included Dalia Begin (Cartus), Kathy Trachta (Altair Global), and Rick Bruce (CapRelo), and facilitated by Bruce Waller (Armstrong Relocation).

Our NTRP theme this year is “Driving Mobility with Purpose in North Texas” and this panel was ready to tackle tough questions to help corporations better align their programs for best candidate experience when relocating talent.

Some of the questions were centered on the following:

  1. Can you share what impact the new tax laws are having with your clients regarding the elimination of the moving deduction?
  2. WorldwideERC recently shared a survey showing 50% of companies plan to gross up household goods moving expenses, but there are some that are still undecided on how they will handle tax… For clients that make the decision to not gross up for the employee, do you anticipate “push back” to relocate since this will be counting as income to pay additional taxes for the transferee?
  3. Since we understand that Home purchase programs have not been affected such as Guaranteed Buyouts, Buyer Value Options, do you anticipate more clients adding these programs to save costs?
  4. Considering the increasing government regulations on drivers, e.g. electronic logging device (ELD) or increasing emission standards, and the decline of the 401N tariff, do you see more lump sums as a relocation solution?”
  5. Have you seen any impact on international relocation?
  6. How do you envision the landscape of RMC’s will change, if any, over the next few years?
  7. Are there other mobility services you see clients requesting or possibly need to consider as we continue to look into the crystal ball for HR and Talent Management leaders around the world?

We all had some great dialogue around these questions with excellent insight and perspective from our outstanding panelists. Some of the panelists talked about how change has impacted budgeting tools since tax reform, which has created some challenges. We also heard about future trends such as flex programs, and being focused on a person to policy vs the policy to person approach. Change in technology with a self-serve options will play a role for some levels, and the ability to be more agile and compliant with emphasis on data analytics to drive programs as we move forward. What does the crystal ball say in your industry?

Thanks again to our panelists for helping us “Drive Mobility with Purpose in North Texas.

Quote of the week: “When you learn, Teach. When you get, Give.” (Maya Angelou)

Call to Action: What questions would you ask to continue the conversation? We would enjoy hearing from you. Reach out to your partner and ask how they would answer these questions. It might be a great opportunity to start some dialogue about disruptor’s in mobility to help you drive your program with purpose when relocating talent.

This has been A Relocation Minute on “Disrupting Mobility in North Texas” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

5 reasons to register for Americas Mobility Conference in Dallas!

In Chapter 10 of my book “Find Your Lane”, I talk about “Maintaining Your Vehicle” which is about the importance of investing in yourself. To grow your organization, you need to grow your people, and to grow your people starts with growing yourself! Some of the areas to help you grow include personal exercise, reading, listening to audio books and podcasts, as well as attending industry conferences. This is all part of a career “GPS” system (Grow, Plan, and Share) that will help you navigate change on your leadership journey.

If you are in HR, Talent Acquisition, or Mobility, then you have experienced “change” and the 2018 Americas Mobility Conference is coming to Dallas just in time for YOU… In less than 30 days, WorldwideERC America’s Conference will be setting up at the Gaylord Texan in Grapevine, Texas bringing together some of the best of the best talent to share mobility practices that will help you engage and shape tomorrows relocating talent.

Here are just a few reasons why you should consider attending this year – especially if you live in the DFW area…

  1. Corporate Registration is FREE for first time attendees. If you’ve never attended, and budgets are part of the reason, this is an wonderful opportunity for you!
  2. Expert Panelists will share strategy and best practices to help you drive your mobility program with purpose!
  3. Certification credits offered to keep your professional designation(s) up to date.
  4. Marketplace exhibitors will share the latest offerings in the areas of home marketing assistance, corporate housing, household goods move, reporting, and more!
  5. Expand your network! This is a great opportunity to meet other practitioners in mobility to exchange ideas and be a resource for future needs.

Check out WorldwideERC’s for more conference information on keynotes, foundation activities, and more reasons to attend AMC 2018! While you are there, browse through the recently redesigned site to see other additions such as trends,  bench marking, articles and more…

WorldwideERC Americas Mobility Conference Website

Quote of the week: “Fear Freezes Us, Being Bold Frees Us!” Peggy Smith, CEO and President, WorldwideERC

Call to Action: Register for the conference and share this information with colleagues and business partners. Also, reach out to your partners to find out about other events that might help you engage with some of the best of the best in mobility. You will be glad you did! Let me know if you are going too… I hope to see you there!

This has been A Relocation Minute on “Are you registered WorldwideERC Americas Mobility Conference” with Bruce Waller, social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Drive the candidate experience with purpose when relocating talent this summer

In Chapter 6 of my book “Find Your Lane”, I share the importance of driving with purpose.

“When you drive or lead with purpose, you are committed. Commitment is the key to getting through the tough days and making it to your destination. You can’t be half in or even 90%, you have to own it!  Whether it’s finishing college, advancing in your career, or improving your marriage, you will need to be committed all the way for the most effective results.”

This is also the case when you are trying to relocate talent for your company.  For example, Tax reform has created a lot of questions and is driving conversation around changing mobility programs to a “lump sum” benefit which often places the burden on employee (and spouse in most situations) to manage the relocation on their own. This will decrease the experience in most cases since the majority of families need support during this difficult transition. They need a concierge and a coach to help elevate the onboarding and relocation experience.

Did you know over 40 million families move each year in the US and the majority of these moves happen in the summer from the time school gets out in May until school resumes in September?

This brings many challenges that requires comprehensive and many times complex coordination by relocation and transportation companies to meet customer expectations and make each move a great experience for each family. This time of year is more important than ever to have a partner you work with that you know and trust.

As we get ready for the upcoming summer peak moving season, let me share 10 things to consider as you drive your program with purpose to make it a great moving experience for your employees moving:

  1. Schedule the moving survey as early as possible. A successful move starts with a successful move plan.
  2. Reserve moving dates 2-3 weeks prior to your loading dates. Don’t wait. Many areas of the country close dates early especially during the summer.
  3. Stay away from “bidding” moves during peak moving season. Capacity pricing actually drives pricing up and employees and relocation companies aren’t committed until the customers says yes which can be too late to get their preferred dates.
  4. Some “difficult to service” areas may require a “virtual survey”.
  5. Need one day delivery? Ask about small shipment container options. Some include free storage up to 3 weeks.
  6. Transit spreads will be longer due to driver “hours of service” regulations and ELD mandates.
  7. Make sure you have full replacement valuation coverage.
  8. Want your boxes picked up after unpacking, ask about getting a debris pickups.
  9. Ask about other relocation services when moving such as home marketing assistance and home searches in new location.
  10. Draft or update your policy… Discuss with your partner for expertise and support!

Quote of the week: “Not everything that counts can be counted, and not everything that can be counted counts.” (Albert Einstein)

Call to Action: Have questions when moving your talent to elevate the onboarding experience? Reach out to a partner to help you achieve your business needs this summer! The return will significantly exceed the time invested.

This has been A Relocation Minute on “drive with purpose when relocating talent” with Bruce  Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!