Tag Archives: Strategy

2018 brings opportunities and changes when relocating talent in the US.

Each New Year always brings many opportunities and challenges for all of us in business and in our personal life. The key to success is how we adapt and respond to change. In 2018, there are some changes that will impact your company when relocating talent in the US. Some of these changes will include the $1.5 Trillion “Tax Cuts and Jobs Act”, as well as the FMCSA’s Electronic Logging Device mandate for owner operators in the trucking industry. 

In the book “The 4-hour work week” by Tim Ferris, he shares an email from a friend that reminds me of the best approach when facing any new changes:

“While many are ringing their hands, I recall the 1970’s when we were suffering from an oil shock causing long lines at the gas station, rationing and 55 mph speed limits on federal highways, a recession, very little venture capital, and what President Carter (wearing a sweater while addressing the nation on TV because he had turned down the heat in the White House) called a “malaise”. It was during those times that two kids without any real college education, Bill Gates, and Steve Jobs, started companies that did pretty well. Opportunities abound in bad times as well as good times. In fact, the opportunities are even greater when the conventional wisdom is that everything is going into the toilet. … we can look forward to a new year filled with opportunities as well as stimulating challenges.”

So what are these changes and how will they impact employee relocation?

  1. The Moving Expense Deduction: The moving expense tax deduction will be suspended until the year 2025. This means that companies that gross up the relocation expense will need to plan on an increase for the household goods move, 30 days of storage and final move trip. Since this is no longer an excludable tax deduction, the moving expense will now show as income to the employee. (*Exceptions will be for a military relocation). There are other areas of impact for relocation expenses as well which include supplemental rate changes, mortgage insurance, home sale capital gains reduction, and others. The bill does not seem to effect the tax on relocation home sale transaction expense completed by an RMC. Please consult with your tax firm for making any changes to your current program.
  2. Electronic Logging Device (ELD) Mandate: The Federal Carrier Motor Safety Act (FMSCA) has now mandated the use of ELD’s for all truck drivers including household goods van operators. This device will sync with the van operators working / driving hours. What does this mean for corporate relocation? It could mean longer transit times up to 2 days due to the hours of service rules, increase temp housing, and an increase in transportation costs. The key to success will be communicating expectations during the relocation. Companies and their suppliers must be proactive, more now than ever when communicating with employee/family moving for a successful relocation.

Call to Action: Reach out to your tax consultant for the latest tax law changes and update your policy as soon as possible. Q1 would be a great time to review any changes with your suppliers and partners. If you don’t a partner, invest in one for 2018! You will appreciate the single point resource and so will your employees relocating.

“The first step to leadership is no action, it’s understanding.” (John W Gardner)

This has been A Relocation Minute on “Relocation Changes in 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page. 

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

This strategy can help lift your team to achieve success in 2018!

As I continue sharing HR strategies to help you achieve your business goals in 2018, I came across a story from my book, “Find Your Lane” that just might illustrate the importance of accountability and lift your team members to success in 2018… Find your lane and drive your goals with purpose! 

“Hold Yourself Accountable to the Plan; De La Salle High School, in Concord, California, was recently featured in the movie When the Game Stands Tall, featuring head football coach Bob Ladouceur’s teams, which won 151 consecutive high school football games from 1992 to 2004—a winning streak that stands today.
One of my favorite parts of the movie (and most impacting) is how the team prepared for the season during practice. Each player wrote down his commitment for the week on a small index card and shared it with another player. The other player would say that he accepted the commitment and they’d shake hands. Talk about POWERFUL!
What if we all shared a commitment with our colleagues each week in business? It might be a commitment to getting reports in on time, returning all customer calls within a certain time period, or commitment to spending 30 minutes with a different employee each week to learn more about their story and how you might better support them.
When you prepare and hold each other accountable, you can accomplish things that you didn’t think would be possible. It may be preparing for a job interview, or a sales presentation, or teaching a class. When you plan, you have a compass to guide you along the way.” (Excerpt from Book; Find Your Lane)

“Plans are nothing; Planning is everything.” (Dwight D. Eisenhower) 

Processed with MOLDIV

Call to Action: Share your business plan with colleagues to get input for 2018. Ask someone to hold you accountable. You might even want your team members to complete a commitment card for one of your most important goals and share with a colleague or friend. It just might be what you need to achieve your goals!

This has been A Relocation Minute on “Commitment Cards” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Being an ambassador of culture will elevate your leadership and company growth!

I recently was asked to be a table host for an HR leadership event to discuss what it means to be an “ambassador of culture”. There was so much energy in the room and a real hunger for ideas about how elevate culture in everyone’s organization. As I️ reflected on some of the conversation it got me thinking about the importance of culture and how it is critical to every winning organization. It doesn’t matter which role you play, customer service, management, operations, human resources, sales, accounting, etc… We all have the choice to drive culture!

I️ was recently watching the ESPN 30 for 30 special on Notre Dame head coach Lou Holtz. He took over as head coach in 1985 and led his team to a national championship four years later in 1988. He started by setting expectations, getting buy in, and recruiting the right players that aligned with his mission and values. Sounds like a winning business model, right?

When you look at championship teams, they all have one thing in common… a winning culture! Culture is “the ties that bind us”. It’s what we believe in at our workplace or in a volunteer organization. We can either have a winning culture, or an accepting culture. In both scenarios, the leaders of the enterprise actions are the key to which way the pendulum swings. Think about companies like Southwest Airlines, Chick-fil-A, and Apple. What do you see? Employees believe… They believe in the mission and values of the organization. They believe in the alignment with their own purpose and have empathy for others to drive outcomes! So what’s your culture like in your company? Let me share a few action items to consider for better outcomes as you develop your business planning strategy for success.

  1. Do you know the vision, mission and values or guiding principles of your enterprise? They are on our walls and all around us. Invest time to discuss them with other members on your team and why they are important in your workplace and for your clients.
  2. How can you tie your mission and guiding principles to the business needs for positive outcomes? In our business, it’s about building trust, reducing stress, and delivering reliability around the world for companies needing support when needing to relocate talent. How does your mission link to your business needs?
  3. How can you be an ambassador of your culture? Take some time to talk about your vision, vision, and values with other teammates and share what it means to you. Start driving conversation and decision making based your guiding principles. Find your lane and drive your workplace with purpose!

In his book “Hit Refresh”, Satya Nadella, CEO of Microsoft shares the following excerpt… “any institution building comes from having a clear vision and culture that works to motivate progress both top down and bottom up.”

Did you hear that? From top / down leadership, and bottom / up leadership! We all have a choice to make a difference in our workplace.

Quote of the day: “The Goal is bigger than the Role.” (Excerpt from the book FIND YOUR LANE)

Call to action: Write down your vision mission and values. Get to know them, confirm alignment with your purpose, and share with others. Strive to be “The Ambassador of your Culture”!

This has been A Relocation Minute on “Ambassador of your Culture” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Don’t miss this onboarding strategy to support talent acquisition in 2018!

November is a time to be thankful as we reflect on our achievements in 2017. It’s also business planning season which gives your team the opportunity to keep moving ahead in the same lane or make a lane change to achieve business goals and elevate employee experience in 2018.

One area often overlooked in the business planning process is the onboarding experience for employees and family relocating. Imagine coming to work on your first day not knowing where to park, or not having a computer login, or having no agenda or plan to onboard that day. It just might leave you with a sick feeling the company doesn’t care or value the importance of your arrival. 

What if the employee is relocating for the new job from another city? Oh my, this is where onboarding begins. Here is a question to think about as you plan for 2018…

Are you just giving your employees money to relocate? This message might be saying… we don’t really have time to procure companies to help you, so you are going to be on your own? Are you helping your employee with other ancillary services such new city tour, or helping the spouse with job search? There are so many ways to add value here…

It’s a competitive market and a great opportunity for your team to create a better experience by engaging in a partnership. There are several ways to help your employees from realtor support to sell their home, to finding temp housing, to moving their household goods, to providing house hunting trips and more with minimal costs depending on the level of comprehensive services.

Last month, I had the honor of serving on a corporate panel to share some ideas on career search and networking. It was exciting to see this company hosting a career networking event for employee’s spouses looking for employment. Now that says… WE CARE! I am sure it was minimal costs, just takes some time to plan.

So…….. What are you going to do to enhance the onboarding experience for your employees relocating in 2018? Here are 3 places to start…

  1. Start with a client review to confirm services available. Reach out to your partner and ask for a 30 minute meeting to discuss benchmarking and trends in the workplace.
  2. If you don’t have a partner, reach out to someone you know and ask for a referral. There is NO fee to have a partner coordinate the household goods moving and minimal fees for add’l relocation services.
  3. Try something NEW this year. Family issues are one of the biggest reasons why relocating assignments fail. It’s time to elevate and make 2018 the best year ever!

Call to Action: Reach out to someone you know in mobility and have some dialogue about enhancing services for your employees in 2018! They will be glad you did – and so will you!

This has been A Relocation Minute on “Business Planning 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Find your lane when onboarding talent that requires relocation.

Companies come in all shapes and sizes. There are large organizations with complex organizational structures to smaller companies that have only a few employees. One common thread is the need to achieve business goals which requires attracting talent. Many times the best talent can be found locally, but often requires mobility for a new candidate, an executive opening a new office, or even an employee in a developmental role.

When relocating employees, we have learned that different lanes will yield different experiences for the employee and family. There are basically three lanes to consider when managing a relocation for both US domestic and international. Each each lane has many  positives, but can also present potholes and the opportunity for detours to help make each relocation a better experience for the employee and family. Some employees don’t have the time or expertise to manage a lump sum relocation which creates challenges trying to get family transitioned,, while other employees are looking for a great experience, but the company doesn’t have the bench strength to manage the program and need a relo partner for support.

So which lane are you in?

  1. Lane 1 Lump Sum Relocation
    This lane is easy to manage/administer, but can be costly due to taxable income for companies when grossing up or to employee receiving non-taxable income. There is a  lump sum “plus” program that can be less costly and a detour to consider for best experience.
  2. Lane 2 In House Relocation program managed partnerships by HR staff.  Managing relocation takes expertise and bench strength, but can yield great results for the relocating employee working with partners they know and trust. The pothole to avoid is bidding moves during the summer peak season. Investing time identifying partners for the employee and family and using a distribution model will elevate the experience for everyone.
  3. Lane 3 Outsourcing / Partnering with Relocation Management Company. This is a great option when you have limited resources to manage and support executives with home sale purchase, as well as capturing expenses for tax reporting and more flexible. The key is to align with the RMC that best fits your program goals and culture.

Call to Action: Do you want to learn more about potholes and some of the detours available for your team? Attend HRSouthwest Conference on October 2, 2017 in Fort Worth, Texas to attend my session. Register at http://www.HRSouthwest.com.  If you can’t make it to the conference, reach out to your partner to identify potholes and the best way to navigate around them, detour, or just change lanes for best experience.

“If you could get all of the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” (Patrick Lencioni)

This has been A Relocation Minute on “Find your lane onboarding talent” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Cost alignment is key, but this component is just as important when relocating talent!

Over the last few years, we have heard about the importance of cost alignment from companies when relocating their employees. Many companies base their policy on a cost budget approach when relocating talent. However, the talent management shortage has also played a vital role lately for companies wanting to be competitive when hiring talent that requires a relocation.

Today, companies expect another component when relocating talent known as “the experience”. The employee experience is about employee engagement from the time an employee connects with the provider for their relocation. I recently heard one of our leaders share a poll that stated 80% of companies think they are providing superior service when look through their eyes, and only 8% of the customers think they are receiving superior service. Wow, that is a 72% difference! Delivering an experience starts with understanding the needs of the customer. 

So what experiences are customers looking for?

Customers have different needs. Some are looking for a specific moving dates, or budget options to consider when selecting services. Some like the new virtual survey concept because it is convenient, while others don’t feel like it is safe or as accurate as a visual survey. Some customers just want a warm smile and trust in their moving coordinator and driver. Whatever the case may be, the key to providing a great experience always starts with asking questions to determine expectations. If customer has needs that are not aligned with services, then they will most likely not have a great experience. However, if you can identify what’s important, and build a plan around their answer, then you just might deliver the experience they are looking for and create a customer for life!

“The first step in leadership is not action, it’s understanding.” (John W Gardner)

Call to Action: What makes a great experience for your team? Identify three things this week that might elevate the experience for your employees relocating and share with your relocation partner. Send me an email and share with me too! I would enjoy hearing your feedback!

This has been “A Relocation MinuteThe Customer Experience” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

JOIN US WEDNESDAY SEPTEMBER 20 AT SUPERIORHIRE IN DALLAS FOR BRUCE WALLER BOOK LAUNCH… SEND BWALLER@GOARMSTRONG.COM TO RSVP. HOPE TOP SEE YOU THERE!

What would you add to this list for a great partnership?

I recently had the honor of speaking to a wonderful group of HR professionals in Dallas, Texas about maximizing the onboarding experience when relocating an employee. The employee relocation is often the first experience for a new employee and family with the new company which makes it critical to get off to a great start.

One of the points I always stress is the importance of developing a great partnership with your vendors. The right partnership can make a difference for the person managing the program and put them at ease which will also put the employee relocating at ease too. Investing in a great partnership basically says “we care” from the moment you made the decision to join our company. 

When the meeting was completed, I was asked to share some of the traits that make up a great partnership and wanted to share with you too. When engaging a vendor, it’s like a new date. It starts with being a good listener and learning what’s most important to each other to make the partnership effective. A partnership is a two way street and both parties need to be open minded, transparent, and committed to develop a great long term partnership

Some of the partnership traits that can make a difference include:

  1. Trust… is the foundation!
  2. Integrity… always do the right thing.
  3. Open communication… allows access when needed.
  4. Collaboration… working together when issues arise.
  5. Relationships… shows you care.
  6. Values… creates alignment for things that matter.
  7. Serve… each other in everything you do.
  8. Patience… when mistakes happen.
  9. Transparent… gives you the best chance to achieve goals.
  10. Purpose… its why we are here doing what we do!

Which one do you think is most important? Who you add to this list?

Call to action: Reach out to your partners to discuss the importance of these traits and what should be focused on to elevate the experience for everyone. or share how much you appreciate your current partnership! If you don’t have a partner, then use these traits to find a partner that best aligns to support your organizational goals.

This has been a “A Relocation Minute” on “Great Partnership Traits” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” now available at Amazon!