Tag Archives: partnerships

Cost alignment is key, but this component is just as important when relocating talent!

Over the last few years, we have heard about the importance of cost alignment from companies when relocating their employees. Many companies base their policy on a cost budget approach when relocating talent. However, the talent management shortage has also played a vital role lately for companies wanting to be competitive when hiring talent that requires a relocation.

Today, companies expect another component when relocating talent known as “the experience”. The employee experience is about employee engagement from the time an employee connects with the provider for their relocation. I recently heard one of our leaders share a poll that stated 80% of companies think they are providing superior service when look through their eyes, and only 8% of the customers think they are receiving superior service. Wow, that is a 72% difference! Delivering an experience starts with understanding the needs of the customer. 

So what experiences are customers looking for?

Customers have different needs. Some are looking for a specific moving dates, or budget options to consider when selecting services. Some like the new virtual survey concept because it is convenient, while others don’t feel like it is safe or as accurate as a visual survey. Some customers just want a warm smile and trust in their moving coordinator and driver. Whatever the case may be, the key to providing a great experience always starts with asking questions to determine expectations. If customer has needs that are not aligned with services, then they will most likely not have a great experience. However, if you can identify what’s important, and build a plan around their answer, then you just might deliver the experience they are looking for and create a customer for life!

“The first step in leadership is not action, it’s understanding.” (John W Gardner)

Call to Action: What makes a great experience for your team? Identify three things this week that might elevate the experience for your employees relocating and share with your relocation partner. Send me an email and share with me too! I would enjoy hearing your feedback!

This has been “A Relocation MinuteThe Customer Experience” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

JOIN US WEDNESDAY SEPTEMBER 20 AT SUPERIORHIRE IN DALLAS FOR BRUCE WALLER BOOK LAUNCH… SEND BWALLER@GOARMSTRONG.COM TO RSVP. HOPE TOP SEE YOU THERE!

Are you pursuing mobility excellence? 3 takeaways for your HR and Talent Acquisition teams!

Are you in HR or support talent with mobility needs? The North Texas Relocation Professionals (NTRP), a local relocation chapter in North Texas for WorldwideERC recently hosted a corporate panel meeting for members and guests to share “Pursuing Mobility Excellence from a Corporate Perspective”. NTRP members represent different relocation verticals in real estate, temporary housing, household goods moving, and HR managing mobility for different companies. This is an excellent organization to expand your education and mobility network! 

Our corporate panel was represented by companies with both US domestic and global mobility responsibilities including Sabre, Tenet Healthcare, BNSF Railway, and Dell. Some of the areas discussed during the meeting were: Policy Development and Review, Request for Proposals, and What keeps Corporate Mobility Professionals up at night.

Here are a few takeaways that might be relevant to your program:

  1. Bring facts and data to help corporate mobility professionals when you see an area to add value.
  2. Be brief and follow agenda for RFP’s!
  3. Relationships and collaboration are critical for great partnerships.

Others takeaways included:

  • Review policy often for exceptions
  • Collaborate with all of your stakeholders
  • Engage in partners that are “thinkers” and that understand process
  • Focus more on “cost to outcome” driven policies
  • Be transparent when challenges occur
  • Be brief on the RFP – adding footnotes when needed for pricing
  • Immigration and travel ban continue to keep us up at night

For more information on NTRP visit http://www.northtexasrelocationprofessionals.org/ or find us in Facebook, LinkedIn, or Twitter!

For more information on WorldwideERC, visit http://www.worldwideerc.org/

Call to action: Visit NTRP and WorldwideERC and browse website for resources to help you expand your employee relocation program. You can find many resources from benchmarking to a forum for corporate discussion. Also, sign up for the WorldwideERC global conference in Chicago, or our next NTRP meeting in Dallas!

“When you limit the people around you, then you limit yourself.” (John McCaa)

This has been a “A Relocation Minute” on NTRP Corporate Panel “” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon! 

What would you add to this list for a great partnership?

I recently had the honor of speaking to a wonderful group of HR professionals in Dallas, Texas about maximizing the onboarding experience when relocating an employee. The employee relocation is often the first experience for a new employee and family with the new company which makes it critical to get off to a great start.

One of the points I always stress is the importance of developing a great partnership with your vendors. The right partnership can make a difference for the person managing the program and put them at ease which will also put the employee relocating at ease too. Investing in a great partnership basically says “we care” from the moment you made the decision to join our company. 

When the meeting was completed, I was asked to share some of the traits that make up a great partnership and wanted to share with you too. When engaging a vendor, it’s like a new date. It starts with being a good listener and learning what’s most important to each other to make the partnership effective. A partnership is a two way street and both parties need to be open minded, transparent, and committed to develop a great long term partnership

Some of the partnership traits that can make a difference include:

  1. Trust… is the foundation!
  2. Integrity… always do the right thing.
  3. Open communication… allows access when needed.
  4. Collaboration… working together when issues arise.
  5. Relationships… shows you care.
  6. Values… creates alignment for things that matter.
  7. Serve… each other in everything you do.
  8. Patience… when mistakes happen.
  9. Transparent… gives you the best chance to achieve goals.
  10. Purpose… its why we are here doing what we do!

Which one do you think is most important? Who you add to this list?

Call to action: Reach out to your partners to discuss the importance of these traits and what should be focused on to elevate the experience for everyone. or share how much you appreciate your current partnership! If you don’t have a partner, then use these traits to find a partner that best aligns to support your organizational goals.

This has been a “A Relocation Minute” on “Great Partnership Traits” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” now available at Amazon!

 

5 C’s you need to know when relocating your employees.

When moving your employees, it is important to help them understand the valuation coverage protection that will be included for their household goods move. One benefit of a partnership with the moving provider is the “full replacement valuation coverage” clause that is included in the partnership service agreement.

According to the American Moving and Storage Association, 80% or more (4 out of 5) of household goods moves have no claim filed which has been consistent for more than a decade. Most household moves go very well, but when there is damage during the move, it is important for the moving provider to respond quickly to help the employee get this settled as soon as possible so they can focus on settling their family in the new city during the transition. 

The next time you need to explain the definition of the valuation coverage to your team, always refer to the 5 C’s:

“Valuation is Coverage for household goods while they are in Care, Custody, and Control of the Carrier (Moving Provider).”

International household goods moves require the employees to complete a separate valued inventory to determine the replacement value of the shipment

Other items that can be added to the valuation coverage during the move include pairs and sets, and mechanical malfunction. Be sure and discuss with your moving provider other coverage’s recommended for your employee relocation. This is another great way to elevate the experience for your employees and give them peace of mind before moving their most personal possessions to the new location.

Call to action: Ask your relocation partner about valuation coverage for your employee household goods moves. Many times, a partnership agreement will include full replacement valuation coverage at no additional extra cost. This will give both you and your employees peace of mind when moving the household goods.

“You can’t build a reputation on what you are going to do.” – Henry Ford

This has been “A Relocation Minute” on Valuation Coverage with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

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This concept will MAKE A DIFFERENCE for your employees with small moves

Relocating employees and families come in all shapes and sizes. Some employees and families have a large amount of household goods items to move that can take up the entire moving truck, while other employees are just beginning their career and have very few household items to transport to a new city. While each employee’s move may be important, they may have very different needs. One size does not fit all in a household goods relocation and it’s important to have a partner that can give your team options when needed. Let me illustrate…

I recently received a call from a customer that was looking to move from a one bedroom apartment in Texas to Colorado. Her biggest concern was Timing. She couldn’t have a long delivery window due to time restrictions with her job at destination which can be typical for a van line when moving a small shipment with a long distance. I advised there is now a way to actually schedule a preferred one day delivery for her small shipment to meet her needs through a small move container concept as long as she fit the requirements. Needless to say, she was excited to hear about this concept which eased the stress of the move for her. 

Here are 3 things you need to know about a container move for your employees this summer:

  1. Container moves include a one day preferred delivery versus the van line time of 1-3 weeks. You can set up delivery when you reserve the loading date.
  2. Container moves include up to 3 weeks of storage for no additional cost to give you time to travel and take possession on new apartment or home at destination.
  3. There are a few restrictions on the “container moves” which includes VOLUME (less than a 2 bedroom apartment / 5000 lbs.) and SIZE (items can’t be over 87″ in length.

Helping someone with different needs reminds me of the story about a young boy on the beach picking up starfishes and throwing them back in the water after being washed up to shore. A man walked up and mentioned there are miles of beaches and he couldn’t possibly help all of them. The boy then picked up another starfish and threw it in the water and said, I made a difference for that one!

Call to action: Reach out to your relocation partner this week to discuss container move concepts for your employees with small moving needs. Let me know if you need a resource and make a difference for your team needing small move support this summer.

This has been “A Relocation Minute” on “Small Container Move” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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3 things to know about temporary housing when relocating talent

People are on the move! In fact, over 40 million people move annually in the US, and about 1/3 of these moves are from one state to another across the USA. If you are moving to Dallas, Texas or another city in a robust market, then you may be challenged with finding a home quickly to move your household goods during the transition. But, don’t worry…  There are some short term housing alternatives to consider when it comes to temporary housing… But there are some things you need to be prepared for before taking this route.

This week, I have asked Oakwood Worldwide Account Executive, Lexi Wayman to share her perspective on temporary housing in North Texas and some tips to make it a great experience during the family relocation.

Three Temporary Housing Tips for North Texas This Summer by Lexi Wayman

Just like that, peak moving season is upon us, and to add to the fun we have a booming seller’s market and rising apartment rents. What does that mean for those relocating to North Texas this summer?

Here are 3 tips to consider for your employees temporary housing needs:

  1. Level-Set on Policies: Employers may need to re-evaluate their policies to allow for a longer stay in temp housing if the employee will be looking to purchase a home. Set expectations with the transferee AND the housing provider on what will happen if no home has been purchased at the end of their allotted time. Make sure everyone is on the same page, ensuring that if an extension is needed, the lease is a flexible one and all parties agree on who will cover the cost.
  2. Remember your Renters: Just because a transferee will be looking to rent does not mean they won’t need temporary housing. Lots of people choose to stay in a temporary apartment while they get a feel for the neighborhood or even a specific apartment community. Be sure to let your temp housing partner know if that’s the case, as they may be able to foster an introduction or recommend specific apartment communities for a long-term lease. This group will likely want to jet as SOON as they can sign a permanent lease. Don’t forget about those notice to vacate terms—standard is 30 days’ notice.
  3. It’s all about Options: Everyone wants options and I am one of them! I always like to give my clients at least two options, but to be very honest, this can be limited in the middle of peak season, especially for last-minute or very specific/unique requests. Do you need a 3-bedroom apartment for 30 days, or have a transferee with three 90lb dogs? Did a request just hit your inbox for move-in the next business day? Don’t lose hope—your trusted temporary housing provider will have your back as long as it’s humanly possible…but prepare your client for the possibility of one option or getting creative on some of those special requests—maybe the kids share a room, or the arrival can be pushed a few days.

Great information and great value, Lexi. Thank you for sharing your wisdom with us! If you would like to learn more about temp housing, or would like to connect with Lexi, send her an email to lwayman@oakwood.com.

This week’s Relocation Minute Quote, “Excellence begins with Expectations.” John Maxwell

Call to action: Reach out to your moving partner this month to discuss temporary housing strategies this summer. If you know someone that needs a partner, please share this information with them.

This has been “A Relocation Minute” on “Temporary Housing Tips” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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Want a better experience for candidates moving this summer? Consider these mobility strategies…

The month of May marks the beginning of peak moving season! Schools out and families take advantage of the summer months to relocate and settle in their new city before school starts in September.

Based on different sources, there are approximately 40 million families moving annually or 10-15% of US population. However only about 15 million families are moving to a different county, state, or country while the remaining population moving is locally within same county.

There are also approximately 8000 moving companies in the US, with approx. 50% of them (4000) that belong to AMSA (American Moving and Storage Association) and have authority registered to service long distance or nationwide moves. This means (based on my calculations) that household goods moving companies will relocate an average of 18 families per day from May through August compared to averaging 6 families per day from September through April. Statistics will fluctuate based on the size of the moving office, but either way — WOW! That is 3 times more volume moving each day during the summer! The peak moving summer season can make moving more complex and requires precision moving coordination.

Therefore, it’s important to approach your move differently during this time of the year. Here are a few tips to think about sharing with your team to have the best experience when moving this summer:

  1. If you don’t have a relocation partner, get one! Capacity drives up move cost, even when you get bids… and partners will often find ways to help your team when you get in a tough spot!
  2. Advise your employees to schedule the household goods move survey BEFORE home sells. This is a great time to discuss move plan expectations to be prepared when the home sells.
  3. Communicate that preferred moving dates need to be made at least 14 days prior to moving. Some cases less time and others may be 2-3 weeks due to the location.
  4. Consider a container move approach for small apartments or when moving less items. Benefits include a guaranteed delivery date and free storage while traveling to destination.
  5. Prepare employees for increased transit times for the household goods delivery in the summer due to driver hours of service regulations.

Also, be sure to ASK your moving partner about other relocation referrals and assistance including new community information. They can help ease the complexities for your team!

Call to action: Reach out to your moving partner this month to discuss strategies to help your employees this summer. If you know someone that needs a partner, please share this information with them. They will appreciate the referral and so will their employees.

This has been “A Relocation Minute” on “Beginning of Peak Season Moving Tips” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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