Tag Archives: Moving

History of the 1st Relocation!

Did you know….?

The 1st relocation dates back to the caveman,

moving from an efficiency cave to a larger cave with an ocean view.

Og just needed to move 3 rocks! LOL!

It may not have been that stressful for Og back in the day to only have to move 3 rocks, (unless they were boulders of course), but today moving is considered to be one of the most stressful events for anyone when relocating from one city to another. If you are relocating your employees, make sure you have a partner that is making sure your candidates have a smooth transition during the entire relocation for best chance of a successful on-boarding process. It can and will make a difference for the entire family!

bruce_on truck original picture

Quote of the week: A people without the knowledge of  

their past history, origin and culture is like a tree without roots.” (Marcus Garvey)

Call to Action: Invest your time during the 4th of July holiday visiting with family and friends this week to celebrate our nation’s independence! Have a happy 4th of July week everyone!

This has been A Relocation Minute with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or follow me on twitter.

Also, check out www.BruceWaller.com for reviews on my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

What gauges are you watching this summer?

If someone asked you which dashboard gauges on your vehicle were most important, you would probably say the speedometer and fuel gauge. Can you imagine driving your car without knowing how fast you were going, or how much gas you had in the tank?

What about oil level and tire pressure? Thankfully our check engine light on the dashboard appears when there seems to be trouble ahead. These gauges are critical to helping us maintain the health of our vehicles so we can travel safely each day to our destination.

Though we don’t have physical gauges to tell us when we need to refuel or fix something in our professional and personal lives, there are certain indicators or gauges we can look to on our hypothetical dashboards.

In relocation, we look to on-time pickup and deliveries by our van operators, survey bruce_on truck original pictureaccuracy for the moving estimate, and quality scores for best customer experience to just name a few. I know recruiters that focus on time to fill job requisitions, HR leaders that focus on engagement, and sales professionals that focus on the number of calls made each day.

Establishing a few gauges to focus on can help increase your chances of success. Such gauges can help you see when something isn’t working for you and when it’s time to make some changes. It doesn’t matter if you’re in an entry level role or part of the senior executive leadership team. To stay aligned with your business goals, you need to keep an eye on your personal dashboard.

Here are a few gauges (trends) to watch when relocating your candidates this summer:

  1. Tax Reform is here and companies will spend approx. 50% more for the household goods move. The household goods move averages can be as much as purchasing a new car…which is about 10-20% of the total relocation, so be sure to budget for the gross up when planning for business unit leaders.
  2. If the candidate has a home to sell, you can offset this cost by considering a home sale tax program such as a BVO (Buyer Value Option). This is a favorable tax savings program that can save the company on the tax gross up… which could be as much as $35,000-$40,000 savings on a $1,000,000.00 home value!
  3. Household goods moves require significant more lead time in the summer to reserve pack and load dates, especially in the northeast as well as some DTS (Difficult to Service) areas. Most states require 12 days, but some areas are closer to 21 days. Advise your business unit leaders, recruiters, and the relocating family.
  4. The small shipment container model is becoming very popular because of one day preferred delivery for candidates. This also eliminates the candidate from having to drive a moving truck. If your candidate has a small amount of items to move, ask about this program before you give them money or advise them on self moving.

…and most importantly, remember the best relocation programs have great partners. This is because there is an investment in the relationship which creates consistent dialogue from each party throughout the year.  I call this “investing in your people zone”. This is the best approach to keeping an eye on all of your relocation dashboard gauges which will ultimately bring the best experience for all of your candidates relocating this summer! Invest in your partnership and make it a win-win-win for everyone!

For more on mobility trends… Check out WorldwideERC website

Call to Action: Reach out to your relocation partner to schedule 30 – 45 minutes to review your program to make sure you are in alignment with your company goals and candidate experience this summer. If you don’t have an established program, develop one with a trusted partner. The cost is minimal and the return is significant for both you and the candidate relocating. 

Quote of the Week…  “What gets measured, gets done.” Peter Drucker

This has been A Relocation Minute on “Summer trends in June 2018” with Bruce  Book Cover Find Your Lane FRONTWaller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

When relocating talent, start with this plan for the best chance of success…

In chapter 4 of my book, Find Your Lane, I talk about “Planning: Your Road Map for Success. When I decided to write my book, I started with an outline, when our family decides to take a vacation, we outline the timeline to plan our events… and when we help our clients with household goods moving for candidates from one city to another, we start with a plan for both our customers and our clients managing the relocation.

The best plan for a successful household goods move, always starts with a pre-move bruce_on truck original picturesurvey. The survey gives us the information to determine the number of boxes that need to be packed, the number of crew members needed for loading the truck, the space we need for the moving truck, the access for loading, and more importantly, how much the move is going to cost!

There are three different ways to get a “budget/estimate” for a household goods move and each option below serves a different purpose. …

but only one gives us the most accuracy!

  1. The “Ballpark or Quick Quote” survey which is based on size of home. These budgets are great for someone considering a household goods move based on size of home averages. Best for a “quick estimate over the phone” to see if it makes sense to move or sell items, but you really don’t know what’s in the home, which is why you will need to follow up with a visual survey before the move.
  2. The “Virtual / Phone” survey… This is an innovative way to “virtually see” the contents on the home. Moving company contacts candidate (spouse in most cases) and goes through the home ON VIDEO to identify items in home. This method is typically used in “Difficult to Service” areas and/or “Fast Breaking” moves. However, there can be challenges if customer does not show all of the areas (such as a closet or attic), or if you need to measure items. Also, if the technology is poor at destination, then it can be extremely frustrating for the customer and take much longer than planned.
  3. The “On site visual” survey is the very best method to survey any home. Depending on size of the home, this process takes 30 minutes to an hour. It also gives the surveyor a chance to view the access as well as answer questions along the way.

Here are a couple of examples we recently came across showing the survey variances:

Example #1 – Ballpark to Virtual Survey…

When calculating a ballpark,, then followed up with a virtual survey. In this case, we calculated a 3,400 sq. ft home to be approx 23,800 lbs. based on averages, but when we completed the virtual survey, it was 29,000 lbs. This would be critical for both pricing and planning for the van operator timeline.

Example #2 – Ballpark to On-site survey

The customer advised over the phone that she had a 4000 sq. ft home, so we calculated 28,000 lbs.. BUT when we arrived and went through the home, there was no furniture. Customer had sold everything leaving approx. 4,500 lbs. which resulted approx $10,000 less cost than what was expected. This can be significant.

There are many cases like this because everyone has something different in their home. The  bottom line is that a candidate really needs to schedule an on-site visual survey for best accuracy. Yes, there are still chances of error during the process since some homes are challenging to survey, or some furniture / boxes weigh more or less than the average, but it provide the most accurate pricing for the client and will help plan a successful household goods relocation

Call to Action: Reach out to your preferred provider and have some dialogue about survey options to help you achieve your business goals when relocating talent. Let me know if I can help you or someone you know. It would be my pleasure!

Quote of the Week… “The art is the start.” (Guy Kawasaki)

This has been A Relocation Minute for “this survey is best for planning your next Book Cover Find Your Lane FRONThousehold goods move” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

A Relocation Minute with Bruce Waller, CRP, PHR

 

When moving your employees and their family, why would a shuttle service fee need to be included in the moving estimate? Image

As you can see from this picture, when a home is more than 300 feet to the moving truck, a shuttle may be required to load the household goods for the family. This is when the moving provider schedules a smaller truck to get close to the home to load the household goods and “shuttle” to the moving van parked away from the home. This is very important to identify at the time of the pre-move survey. When customers seek estimates online, or over the phone, this is an area that is often missed and can cause frustration for the family/company (along with additional costs) because the driver was not aware his tractor trailer could not get close enough to access residence for loading. It is critical to discuss destination access with the family too. Many times they do not have a destination address at the time of the survey, but a good coordination process will help capture this information for the driver before the shipment is delivered.

 

For more information on Relocation Resources, contact Bruce Waller 972-389-5673 or send email to BWaller@GOArmstrong.com