Tag Archives: Leadership

Use these 10 C’s when considering CHANGE in any organization!

Are you responsible for recruiting or mobility on your HR team? Do you feel like your on-boarding program continues to evolve when relocating talent or needs a refresh? If you say evolving, I say keep going! Unfortunately, the response I hear most often is… we really need a refresh. However, a refresh often requires an investment of time and energy during the assessment, then more time and energy “selling” to leadership. Sound familiar? This is why the majority of companies that need a refresh settle for the status quo.

This is similar to the time and energy it takes to recruit and develop talent in any organization as well… you just have to “C” (see) it from your (internal) customer lens. In other words, if you were relocating to a new city for a new role, are you doing everything you can to make it a great on-boarding experience for your team members or just using the “we’ve always done it that way” approach because you lack resources? Next time you sense a need to change or improve the experience for your teammates relocating, consider pulling in some of your stakeholders and use these 10 C’s below. Using a status quo approach could actually be costing you more “time and money” than you think.

  1. Be Committed to the development of the policy and partnership. This may take some time, but it is the heartbeat to any successful program.
  2. Be Consistent managing policy which may include “exceptions”. Tracking exceptions can be a game changer each year during the client review. Know whats driving these needs.
  3. Collaborate with all stakeholders this includes HR, Recruiters, Business Unit leaders, Vendors, Executives, etc… Be open to hearing other leadership perspectives.
  4. Continuously improve and evolve your program. Attend local relocation conferences as well as invest in WorldwideERC for an assortment of mobility resources.
  5. Have the Courage to BE BOLD and make adjustments during the process. Every relocation has different elements.
  6. Be an Champion of the program so other team members understand the on-boarding impact. Once you have established your program, meet with stakeholders to share success.
  7. Communication is key with all stakeholders even when you have bad news. Be proactive and push information rather than pulling.
  8. Change policy when needed. Sometimes there is no need to wait for an end of year review when a change is immediate.
  9. Challenge the status quo. Your employees and family relocating will appreciate this approach. Develop a passion for providing a great experience no matter the challenges.
  10. Have Compassion and empathy for family challenges along the way. All moves are not created equal. Family issues are one of the biggest reasons for a failing assignment.

…and most importantly, be Calm… Relocation can be stressful, especially when you are in reactive mode. However, it is minimized when you have a purposeful program. Everyone understands the process and is in alignment with expectations which leads to more positive outcomes for the team members and their family.

Call to Action: Schedule a client review and find out what other options are out there to elevate the experience for your team… or consider attending the next relocation meeting in your area. Visit WorldwideERC.org for mobility resources and for local chapter information. In Dallas, check out NorthTexasRelcoationProfessionals.org

Quote of the Week… “Be the change that you wish to see in the world.” (Mahatma Gandhi)

This has been A Relocation Minute on “10 C’s to CHANGE” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

NTRP is Driving Relocation in North Texas with Purpose

Do you have Mobility responsibility in your organization? If so, you need to “plug in” and connect with the North Texas Relocation Professionals, a WorldwideERC chapter in North Texas! On Feb 7, NTRP kicked off 2018 with some great speakers to share information about relocating in North Texas with Purpose. Special thanks to Jessica Heer, VP Talent Acquisition, Dallas Regional Chamber for sharing information with our members on “Say Yes to Dallas” campaign, and David Arbuckle, Vice President-External Affairs with Texas Central as he shared information on “The Bullet Train” project. Both speakers brought a wealth of information and value for our members and guests…

Here are a few takeaways for you to review too!

Jessica Heer, Dallas Regional Chamber

  • More than 70 HQ relocations in last 5 years. (it’s actually over 100 now!)
  • Why is Dallas so attractive? Economy, Airports, College Graduates, and Affordability
  • Recently launched http://www.SAYYESTODALLAS.com campaign on twitter and Instagram
  • 2017 Nationwide Survey for Millennials (19-37 years old)
    • 4 in 10 looking to relocate
    • Cool, fun, innovative, progressive, and affordable
    • Dallas ranked #9 (Denver #1)
  • Website also includes a cost calculator
  • Traffic congestions has decreased significantly on I-35 and I-635 with Texas Express
  • Over 380 outdoor parks to enjoy in Dallas
  • Dallas Essentials Guide in a must review – check it out on the website!

David Arbuckle, Texas Central

  • The Texas Bullet Train is good for Texas
  • Dallas to Houston in 1.5 Hours / 200 MPH
  • Trains run every 30 minutes / Always on / seats every 30 minutes
  • 53 Year Safety Record in Japan
  • $10 Billion investment / $36 Billion Impact for Texas
  • Create 10,000 Jobs / 1500 once completed
  • Shuts down at night for maintenance
  • No road crossings / either up over highway, or below highway
  • Breaking ground 2019
  • Opens 2024

Our members/guests asked some great questions during the meeting including questions about safety, capacity pricing, carry-on limits, and terminal parking. David did a wonderful job responding to each question including something we don’t think about when it comes to parking. He mentioned there will be enough parking, but we really don’t know if there will be as many people driving cars in next 6-8 years with carpooling playing a big transit role to and from airports. Parking space at terminal is still in review. For more information, check out our website http://www.northtexasrelocationprofessionals.org We hope to see you at our next meeting on April 19th as we discuss Tax Reform challenges and success stories with Relocation Management Company leaders in North Texas at Omni Hotel in Frisco, Texas.

Call to Action: Check out www.sayyestodallas.com to review/share information for employees moving to Dallas, or www.TexasCentral.com to access Bullet Train project forum.

Quote of the Week… “Coming together is a beginning; keeping together is progress; working together is success.” (Henry Ford)

This has been A Relocation Minute on “NTRP is Driving Relocation with Purpose in 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

This strategy can help lift your team to achieve success in 2018!

As I continue sharing HR strategies to help you achieve your business goals in 2018, I came across a story from my book, “Find Your Lane” that just might illustrate the importance of accountability and lift your team members to success in 2018… Find your lane and drive your goals with purpose! 

“Hold Yourself Accountable to the Plan; De La Salle High School, in Concord, California, was recently featured in the movie When the Game Stands Tall, featuring head football coach Bob Ladouceur’s teams, which won 151 consecutive high school football games from 1992 to 2004—a winning streak that stands today.
One of my favorite parts of the movie (and most impacting) is how the team prepared for the season during practice. Each player wrote down his commitment for the week on a small index card and shared it with another player. The other player would say that he accepted the commitment and they’d shake hands. Talk about POWERFUL!
What if we all shared a commitment with our colleagues each week in business? It might be a commitment to getting reports in on time, returning all customer calls within a certain time period, or commitment to spending 30 minutes with a different employee each week to learn more about their story and how you might better support them.
When you prepare and hold each other accountable, you can accomplish things that you didn’t think would be possible. It may be preparing for a job interview, or a sales presentation, or teaching a class. When you plan, you have a compass to guide you along the way.” (Excerpt from Book; Find Your Lane)

“Plans are nothing; Planning is everything.” (Dwight D. Eisenhower) 

Processed with MOLDIV

Call to Action: Share your business plan with colleagues to get input for 2018. Ask someone to hold you accountable. You might even want your team members to complete a commitment card for one of your most important goals and share with a colleague or friend. It just might be what you need to achieve your goals!

This has been A Relocation Minute on “Commitment Cards” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Being an ambassador of culture will elevate your leadership and company growth!

I recently was asked to be a table host for an HR leadership event to discuss what it means to be an “ambassador of culture”. There was so much energy in the room and a real hunger for ideas about how elevate culture in everyone’s organization. As I️ reflected on some of the conversation it got me thinking about the importance of culture and how it is critical to every winning organization. It doesn’t matter which role you play, customer service, management, operations, human resources, sales, accounting, etc… We all have the choice to drive culture!

I️ was recently watching the ESPN 30 for 30 special on Notre Dame head coach Lou Holtz. He took over as head coach in 1985 and led his team to a national championship four years later in 1988. He started by setting expectations, getting buy in, and recruiting the right players that aligned with his mission and values. Sounds like a winning business model, right?

When you look at championship teams, they all have one thing in common… a winning culture! Culture is “the ties that bind us”. It’s what we believe in at our workplace or in a volunteer organization. We can either have a winning culture, or an accepting culture. In both scenarios, the leaders of the enterprise actions are the key to which way the pendulum swings. Think about companies like Southwest Airlines, Chick-fil-A, and Apple. What do you see? Employees believe… They believe in the mission and values of the organization. They believe in the alignment with their own purpose and have empathy for others to drive outcomes! So what’s your culture like in your company? Let me share a few action items to consider for better outcomes as you develop your business planning strategy for success.

  1. Do you know the vision, mission and values or guiding principles of your enterprise? They are on our walls and all around us. Invest time to discuss them with other members on your team and why they are important in your workplace and for your clients.
  2. How can you tie your mission and guiding principles to the business needs for positive outcomes? In our business, it’s about building trust, reducing stress, and delivering reliability around the world for companies needing support when needing to relocate talent. How does your mission link to your business needs?
  3. How can you be an ambassador of your culture? Take some time to talk about your vision, vision, and values with other teammates and share what it means to you. Start driving conversation and decision making based your guiding principles. Find your lane and drive your workplace with purpose!

In his book “Hit Refresh”, Satya Nadella, CEO of Microsoft shares the following excerpt… “any institution building comes from having a clear vision and culture that works to motivate progress both top down and bottom up.”

Did you hear that? From top / down leadership, and bottom / up leadership! We all have a choice to make a difference in our workplace.

Quote of the day: “The Goal is bigger than the Role.” (Excerpt from the book FIND YOUR LANE)

Call to action: Write down your vision mission and values. Get to know them, confirm alignment with your purpose, and share with others. Strive to be “The Ambassador of your Culture”!

This has been A Relocation Minute on “Ambassador of your Culture” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

10 takeaways from the 2017 HRSouthwest Conference! Plug In and Power Up!

Earlier this month, I attended the 76th Annual HRSouthwest Conference, also known as the SHRM State Conference of Texas! Once again, the Fort Worth Convention Center was packed with conference attendees roaming around looking to elevate their growth as an HR professional. The conference was one of the best ever from big name keynote speakers, to numerous educational sessions, to a full marketplace filled sponsors and exhibitors to support all of your HR needs. Today, I want to briefly share 10 impacting takeaways for everyone as a reminder to “plug in and power up” to an idea or strategy they learned from the conference, and to share with everyone that did not get a chance to attend. 

So, here we go…

  1. New Attendee Orientation. The room was packed!
  2. Keynote Speaker John O’Leary. Inspirational message “What more can I do”.
  3. Monday Night Social in the Marketplace. Thankful for our exhibitors and sponsors!
  4. Networking… with the best of the best in HR.
  5. Pair and Share Program. Meeting new HR leaders!
  6. Bookstore and Book Signings! Bonus was the opportunity to sign my own book! #FindYourLane
  7. My Speaking session on “elevating the onboarding experience when relocating talent”. Hopefully everyone enjoyed it…
  8. Juli Burch, 2017 Hall of Fame Speaker!
  9. Conference closing reception! Always fun to share this moment with everyone, especially the volunteers for their hard work each year…
  10. Ms. Laura Bush – Inspiring Message about “All we have is now”.  She is first class!

…and so much more. Special thanks to Conference Director Kathy Hassenpflug and all of the conference volunteers, SHRM, DallasHR Staff, our Sponsors, our Exhibitors, our Speakers, and Texas SHRM and our Texas State Chapters for making this another successful event. We hope to see you again in 2018 led by Conference Director Kim Vincent!

Now… What was your top 10?

Share one of your favorite activities about the conference for others to see…

Call to Action: Let me know if you would like to know more about my Top 10! If you attended the conference, reach out to someone you met and connect or share with someone that couldn’t attend as well. It can make a difference!

“What more can we do? Give Hope!” (John O’Leary)

This has been “A Relocation Minute” HRSouthwest Conference 2017” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Is your HR Leader a Difference Maker? Make their day by nominating them for the DallasHR HR Exec of the year! Applications close October 31, 2017!

In my book “Find Your Lane”, I share about the importance of making the most of your journey. This chapter is really about serving others. When you focus on serving others, there is a sense of fulfillment for helping others. Think about how you got to where you are today. There was someone in your path that provided you a lift of encouragement, right? You are probably thinking of that person at this very moment. When you give, it’s amazing how you get back so much more. If you read the book, you noticed the section where I shared 10 ideas to make impact. One of these ideas is nominating someone for a deserving award… Well, here is your opportunity! 

DallasHR’s Human Resource Executive of the Year Award is presented annually to an HR leader in the DFW area. The Award recognizes an HR Executive who has exemplified the strategic role of HR in the past twelve months, and who is otherwise an outstanding leader within the HR community. Past winners include Julie Hoagland, Adrianne, Court, Kate Lengyel, Tony Bridwell, and Terry Cooley.

Who will it be in 2017?

Hurry………. Application Deadline is October 31, 2017!

You can click the link below to review the award criteria and complete the online application. The nomination does not have to be a DallasHR member.

Click link to nominate someone today… DallasHR Executive of the Year

Call to action: 1) Complete the nomination form on the DallasHR website, and 2) SHARE with others for awareness. It will make someone’s day!

This has been A Relocation Minute on “HR Exec of the Year” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page. 

Also, check out http://www.BruceWaller.com for resources and my latest leadership book “Find Your Lane” on sale at Amazon!

Special thanks to these men and women… Driver Appreciation Week 2017!

May 8-12 is driver appreciation week. We also call it “van operator” appreciation week in the moving industry. Van operators have some incredible challenges, are tasked with many responsibilities, and instrumental in the success of a household goods move for families moving locally, or across the country.

In 1995, I also received my commercial driver’s license (CDL) to move household goods shipments within the state of Texas while spending time in operations! Yep, I was a driver. I was responsible for transporting household goods in the state of Texas (intrastate moves)), as well as local moves in the Dallas/Fort Worth area. It was hard work and extremely challenging from planning shipments to managing moving crews to having time with my family. Since then, I have valued and appreciated the men and women in the driver’s seat helping our customers every day. 

Did you know? Many van operators are on the road more than 200 + days a year (that’s being on the road 40 of 52 weeks) while others drive a regional / local area and are home more often.

Many customers don’t realize the number of responsibilities they have when moving a family. In honor of driver appreciation week, here are 10 things that we all need to know about our van operators.

Each of them are responsible for:

  1. Providing excellent customer service for each family moving.
  2. Protecting the home when loading and delivering.
  3. Hiring qualified labor at local UniGroup agency for support.
  4. Managing the moving process from inventory through delivery.
  5. Driving a large tractor with 53′ moving van in the city, through the mountains, in bad weather, and across the country to meet delivery deadlines.
  6. Keeping compliant with hours of service and electronic logs.
  7. Updating operations for planning.
  8. Completing paperwork for payment.
  9. Vehicle maintenance for tractor.
  10. Tracking quality scores to meet corporation expectations.
    … And so much more!

THANK YOU, THANK YOU, THANK YOU to all of our van operators this week for elevating the experience for our customers across the nation! We appreciate you!

“We must find time to stop and thank the people who make a difference in our lives.” -John F Kennedy

Call to action: Personally thank a driver, or send a “thank you” note to one of your drivers this week. If you don’t have any drivers at your company, send to me and I will post for drivers to enjoy!

This has been “A Relocation Minute” on “Driver Appreciation Week” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.

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