Tag Archives: Leadership Lessons

This leadership trait will separate great leaders from good leaders in any company!

Several years ago, I was tasked with improving our quality at a small moving and storage company in Dallas, Texas due to low quality scores and continuous claims that was costing the company significant dollars coming straight from profits. In fact, the corporate office sent their quality team to meet with us and advised that we would be probation until the scores improved while I was enjoying my first week as the new operations leader. This was a day I will never forget. I immediately began thinking… “Did I make the right choice joining this company?”.  It was clear that the company lacked a training and development program and I needed to put a plan in motion… quickly.

The first thing I did was hire an operations leader that could help me train our team, as bruce_on truck original picturewell as hire, train, and motivate a staff to help us sustain a quality program for our customers and stakeholders. During the first week of hiring Hector, I knew that this wasn’t just any operations leader that could move the needle on our quality, this was someone that was going to move people.

So how did I know? He had passion…

When Hector arrived, we discussed implementing a training program for our moving crews. He immediately scheduled a training session. When I arrived at work the next day for training, I noticed he had chairs all lined up with the training materials… But there was something more that stood out. Hector also had purchased every moving crew member “A BROOM” to make sure crew members kept things clean. When they finish the moving job, they were expected to remove the trash for a clean home. When they leave the truck at the end of the day, they were to make sure it was left clean. When they walked into work each day, they were expected to be in uniform with a positive attitude. Hector wanted to make sure each employee understood the expectations, which was to have a “clean image” for excellence and to instill a sense of ownership in each team member.

When someone had passion, Hector knew it… and would do everything he could to develop that person for success! So, what is passion? It is simply caring about the job you are hired to do, as well as caring for the team members around you. It is taking ownership in everything you do. When you have passion, you are saying… I really care about this, so let’s make it the best we can for others to enjoy along the way.

I learned many things from Hector as a young leader including being a better leader myself from just being around him. His passion was infectious in business, and in his personal life. He taught me that when you have passion for something, you can move the needle in every situation, and most importantly, you can move the needle that will move peoples hearts…. simply because you care!

When you have positive passionate team members, you will experience excellent quality across all areas of your company! … but what about when you don’t have passionate team members? Well, then it will be time to do what Hector suggests… Get out the broom and start cleaning for success!

Call to Action: Do you have people with passion in your company. Find out what makes them go and then surround yourself, as well as your team members around them for success. It will fuel the fire for tremendous growth!

Quote of the week… “You are the average of the five people you spend the most time with.” (Jim Rohn)  How passionate are you?

This has been A Relocation Minute on “passion makes the difference” with Bruce Book Cover Find Your Lane FRONTWaller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

What’s Your Brand? Consider this strategy to position your brand for success…

Have you ever reached out to someone and not received a response? Have you ever been copied on an email only to wonder if the email received any follow up? How people respond is often how we view their brand.

Nike, Southwest Airlines, Google, McDonalds, and LinkedIn are some of the most well known employment brands in the world. When you see or hear about these companies, you immediately know what these brands represent.

…but what about your personal brand? Each company is made up of employees that have a personal brand that often reflects the employment brand or values of the company such as attitude, accountability, and relationships to name a few. How you communicate with others could position you as a leader of excellence which just might drive future opportunities for you in the organization. It could also reflect a negative perception even if you complete your daily tasks.

Have you ever thought about your personal brand? Your brand isn’t what YOU think it is, it’s what OTHERS think it is when THEY see you or hear your name.

What brand do you represent when you show up at work as the HR leader, or as a sales leader making a call, or as a volunteer in your community, or at your gym to workout, or in your community, or even at home with your family after work? How do you communicate with others? How about your approach to social media? Are you a learner, and a resource to share with others? … or a leader or influencer in your industry?

You see, we all have a brand whether we think we do or not. People that have met you have a thought or opinion when they see you or hear your name. What are people saying about you? One of the ways we learn about our brand is to evaluate feedback which can help us decide if we should continue building on our current brand or if we should consider a strategy to reshape or re-purpose our brand for excellence.

So how do we know what our brand positioning is as a leader or future leader? Some of the well known brands above invest and position their brand to attract others. We should also invest in our brand to attract others to join our teams or partner with our organization. Engagement on social media posts can be a marker as we are now more social than ever. We can also learn from LinkedIn recommendations when people share comments about working with you? However, the best way is to simply ask some of your colleagues and business partners!

Here are two (2) questions to consider asking…

  1. What words would you use to describe my brand as an employee or business partner?
  2. What is the best thing you like about my brand for me to keep working on as a leader?

In my book, “Find Your Lane” I talk about the importance of “investing in your people zone” to help you steer toward the Lane of Fulfillment. Today, I challenge you to reach out to three (3) people and ask them the questions above.. It might provide you some insight to help calibrate your “career GPS” to drive your brand with purpose and make the most of your leadership journey!

So how would you describe my brand? I would enjoy seeing your response in comments below. It’s a great time to position our brands to help others drive leadership with purpose…

Quote of the week: “Feedback is a gift” (Shelley Zajic, Global Head of HR)

Call to Action: Have the courage this week to reach out to three (3) people close to you and ask about your brand and decide if you like the brand or if you should consider reshaping it for the future. Let me know how it goes. … or just start a conversation with someone you know. I am confident it will have impact on you as you continue driving your career with purpose.

This has been A Relocation Minute on “what’s your brand” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Would you be invited to “The Masters” in your profession?

In the words of Jim Nance, “The Masters is a tradition like no other”. This is a major golf championship tournament played each year on a legendary golf course where only the best of the best in golf are invited to play for this prestigious championship. It’s always fun watching the leaderboard on the final day as players move up and down chasing the title. These players are the best in the world which is why they are called “The Masters”.

These professionals didn’t become masters overnight. Many have been working on their craft since childhood putting in the work to one day be reassured for the championship. It’s a dream for the winner to be able to put on “the green jacket” to mark being a “masters” champion leaving their legacy in the history books.

As I watch these players on the final day, I observed many common threads these “masters” have in common that we can all learn from so we can work each day to be masters business leaders in our organizations.

So what are they?

Here are six traits to help you start a conversation about goals to work toward “the masters” in your profession!

  1. Focus. Before the day, each player plans a strategy on how they want to play the golf course and stay focused on execution of every shot! What strategies are you focused on each day to help you achieve year end results?
  2. Resilient. When a player has a bad hole, they understand how to regroup and continue their focus on making good shots through the round. Sometimes we have a bad day in HR with an unexpected outcome or a salesperson might lose a sell that he/she was counting on. We need to be resilient and keep working toward our desired outcomes.
  3. Commitment. It takes years of practice to become a master. Players hit shot after shot from sunrise to sunset. What do you practice each day as a daily discipline? Are you networking, working on an important presentation, or preparing for that next big meeting? There are some days when you may not feel like putting in the work… Do it anyway!
  4. Desire. To be “master” takes a burning desire to be the best! If you want to elevate your leadership, you need to have a strong anchor or “WHY” to drive each day with purpose. When Patrick Reed, 2018 Masters Champion was interviewed, he shared that he had a goals of winning in 2018 including a major. What are your goals? Write them down and review to make sure you have an anchor!
  5. Collaborative. Each player has a caddie to talk with during the round to discuss strategy and alignment with execution. Who are you talking with each day in your office. Do you have a mentor, business partner or group of leaders to meet with during the week? If you manage HR, are you collaborating with each of your stakeholders and business partners to achieve best results when on boarding, relocating, or developing talent?
  6. Continuous Improvement. One of the questions for the runner up was, “what can you learn from this tournament?” I love this question and listen closely to the response because this is where the power lies. Masters players always have something they want to work on to improve. They are always working on their grip, their swing, their putting and more everyday. They never accept “having arrived”. What is a skill or discipline that you can work on this week or this month to move you closer to mastery? The habit of continues improvement will move you closer to becoming “master” in your profession!

Oh… and they work really hard everyday!

Do you have any other traits that you add to this list? Please share in the comments.

Quote of the week: “We can issue you everything, but desire!” -Walter Causey

Call to Action: Do you have a mentor or someone to collaborate with? What are your goals? Ask them to help you identify a skill that will help you get closer to your goals. You might be closer to “The Masters” than you think! Find your lane and Drive with purpose!

This has been A Relocation Minute on “The Masters” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

3 strategies to help you accelerate in 2018!

Last weekend I particpated a 5K Run for the second time ever. In 2017, I set a goal to run in a 5K and finish in 30 minutes. I achieved running the 5K, but fell short of my time goal by about two minutes. One of the things I was hoping to achieve was to run the race without stopping. Unfortunately I had to stop at about two miles to rest and then again at two and a half miles. Once I stopped it was hard to get in the flow again.

In 2018, I set a goal to run once again. I thought about trying the 10K, but felt like I needed to conquer the 5K before moving on. This time I set a goal the same goal to complete the run in 30 minutes and finish the 3.1 mile run without stopping. When I finished the race, I realized that my time was about the same as previous year, but I was able to run the entire distance.  The key was setting my own pace, and not focus on what others were doing. Even though it was still challenging, it gave me confidence knowing that I could achieve the goal, and continue to improve my performance for the next run.

As I was running, I noticed several leadership takeaways that might help anyone in the workplace or when trying to achieve a goal including these three strategies below:

  1. Find Your Lane… and focus on being consistent. Like the tortoise and the hare, I noticed a guy running with me for the first two mile’s. He started really fast, then tiring out and walked until I caught up, then running ahead, then tiring and walking and finally walking on mike 3 to the finish line. Many times we don’t plan for the day or week and find ourselves in reactive or catch up mode. Establish a routine each week for purposeful actions.
  2. Surround yourself with encourager’s… One of the things I enjoyed this year was to run the race with my son in law. Having someone to share the moment with is always more enjoyable. Also, after each mile there was a group of smiling people clapping and shouting positive affirmations to encourage runners to keep going. “You can do it. You got this.’ When I walk into the office each day, my boss and other coworkers are often smile and say “how is everything going?”, “Is there anything I can do to help?”, “You got this!”, “Keep, going!”. Surround yourself with the right people to encourage you when times get tough.
  3. Writing down a goal is a critical… Did you know that people that write down goals have a better chance to achieve success than those that don’t. In fact, only about 10% of the people that set a New Year Resolution achieve success. The first step toward achievement is to set a goal and write it down. . More importantly, share with others you know to help you with strategy and to help you stay focused on achieving success.

Do you have a goal? Is it in writing? Are you surrounded by encouragers for success? Please share… I would enjoy hearing about how things are going for you in 2018!

Quote of the week: “I just felt like… running.” (Forest Gump)

Call to Action: What’s a goal that you would like to achieve in 2018? HR Certification, Run a marathon, increase your sales? Write it down and use these strategies for success!

This has been A Relocation Minute on “3 strategies to help you accelerate in 2018 ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Mentors can absolutely change your game!

In high school, my football coaches guided and inspired me to be my very best both on and off the field. In business, I have had the good fortune of having great mentors for the past 20 years. They have guided and encouraged me during challenging times, and to celebrate successes when times were going my way. Mentors can change the game for you as a mentee, as well as for a mentor giving back to others. I have been a mentor for others in our company as well as for college students and young professionals for guidance as a business leader, HR practitioner, or in the mobility space. When you give back some of the leadership lessons that others have poured into you during your career, life can be so much more fulfilling.

In 2018, I am teamed up with a college student studying Human Resources at Texas Women’s University. She is so passionate about HR and has a heart for continuous learning. We were recently discussing some of the value of our partnership and it reminded me of the similarities we have when we partner with others in our company and in our communities. For example, in relocation, a mentor can be a business partner that not only helps with a transaction, but provides resources and shares information to help your team develop AND transform your leadership which will result in a better program for your talent relocating. The value outcome is better relationships and better value for the recruiting teams. A mentor can help mentee’s drive positive outcomes and take their career to new levels.

Some of the value we discussed included:

  1. Networking: Mentors can help mentees or customers connect with the right people. As I am reminded, two are always better than one and three aren’t easily broken. There is a network of resourceful people waiting to help you connect.
  2. Review and Validation: Mentors can help mentees create or validate communication or decision points. Mentors have already been down the road and can provide wise counsel. The mentee or customer just needs to be vulnerable and ask for best approach methods. When we seek wise counsel, we are equipped for a more successful outcome.
  3. Trust worthy partnerships: Mentors respond quickly to the needs of their mentees and customers because they understand the importance of urgency and timing for the mentee or customer to have success. Partnerships change access points. It’s like always having a coach available (on call) to help you for the rest of your career.

What are you doing to add value for others on your team, or in your community? Consider mentoring high school, college students, or young professionals or even someone in your organization. If you are needing help as a mentee, now may be the time to reach out to a mentor or service provider for guidance and support. People really enjoy helping others when they know how they can help.

Quote of the day… “The purpose of life is to live a life of purpose.” (unknown)

Call to Action: You don’t have to do school, business, or life alone. Call someone today and ask for guidance as a mentor, mentee, or maybe you need a partner to support an area your are responsible for in your company. If you don’t know who to reach out to, call or send me an email and I will be glad to provide some guidance.

This has been A Relocation Minute on “Mentors can change the game” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, Barnes and Noble or Kindle Version!

Being an ambassador of culture will elevate your leadership and company growth!

I recently was asked to be a table host for an HR leadership event to discuss what it means to be an “ambassador of culture”. There was so much energy in the room and a real hunger for ideas about how elevate culture in everyone’s organization. As I️ reflected on some of the conversation it got me thinking about the importance of culture and how it is critical to every winning organization. It doesn’t matter which role you play, customer service, management, operations, human resources, sales, accounting, etc… We all have the choice to drive culture!

I️ was recently watching the ESPN 30 for 30 special on Notre Dame head coach Lou Holtz. He took over as head coach in 1985 and led his team to a national championship four years later in 1988. He started by setting expectations, getting buy in, and recruiting the right players that aligned with his mission and values. Sounds like a winning business model, right?

When you look at championship teams, they all have one thing in common… a winning culture! Culture is “the ties that bind us”. It’s what we believe in at our workplace or in a volunteer organization. We can either have a winning culture, or an accepting culture. In both scenarios, the leaders of the enterprise actions are the key to which way the pendulum swings. Think about companies like Southwest Airlines, Chick-fil-A, and Apple. What do you see? Employees believe… They believe in the mission and values of the organization. They believe in the alignment with their own purpose and have empathy for others to drive outcomes! So what’s your culture like in your company? Let me share a few action items to consider for better outcomes as you develop your business planning strategy for success.

  1. Do you know the vision, mission and values or guiding principles of your enterprise? They are on our walls and all around us. Invest time to discuss them with other members on your team and why they are important in your workplace and for your clients.
  2. How can you tie your mission and guiding principles to the business needs for positive outcomes? In our business, it’s about building trust, reducing stress, and delivering reliability around the world for companies needing support when needing to relocate talent. How does your mission link to your business needs?
  3. How can you be an ambassador of your culture? Take some time to talk about your vision, vision, and values with other teammates and share what it means to you. Start driving conversation and decision making based your guiding principles. Find your lane and drive your workplace with purpose!

In his book “Hit Refresh”, Satya Nadella, CEO of Microsoft shares the following excerpt… “any institution building comes from having a clear vision and culture that works to motivate progress both top down and bottom up.”

Did you hear that? From top / down leadership, and bottom / up leadership! We all have a choice to make a difference in our workplace.

Quote of the day: “The Goal is bigger than the Role.” (Excerpt from the book FIND YOUR LANE)

Call to action: Write down your vision mission and values. Get to know them, confirm alignment with your purpose, and share with others. Strive to be “The Ambassador of your Culture”!

This has been A Relocation Minute on “Ambassador of your Culture” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Come join us on September 20th in Dallas!

Come and help us celebrate the launch of Bruce Waller’s new book…

“Find Your Lane” on Wednesday September 20, 2017

Sponsored by SuperiorHire 

Providence Towers Building (NW Corner of Spring Valley Road and Dallas North Tollway)

5001 Spring Valley Road – Wine Bar in the lobby
Dallas, TX 75244

4:30 pm to 7:00 pm

Light snacks and adult drinks

“In 2004, I took a leap of faith to try something different in my career.

I was bored in my current role and searching for something that would give me more meaning and p

urpose in my job. Does this sound like you or someone you know? Find your lane … is for everyone. It is filled with leadership lessons to help provide focus on a different GPS (Grow, Plan, and Share) approach which will help you or someone you know navigate to avoid potholes, and detour on an amazing leadership.”

Come and go as your schedule allows; Bruce will share a few comments at 5:30 pm.
A portion of the proceeds from the sales of Bruce’s book during his book signing here on September 20th will be donated to the Hurricane Harvey Relief Fund. Price of book is $14.00, cash only.

Call to action: RSVP for this event by emailing Cliff@SUPERIORHIRE.COM !

This has been “A Relocation Minute” on Celebrating Successes with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!