Tag Archives: Leadership Lessons

Being an ambassador of culture will elevate your leadership and company growth!

I recently was asked to be a table host for an HR leadership event to discuss what it means to be an “ambassador of culture”. There was so much energy in the room and a real hunger for ideas about how elevate culture in everyone’s organization. As I️ reflected on some of the conversation it got me thinking about the importance of culture and how it is critical to every winning organization. It doesn’t matter which role you play, customer service, management, operations, human resources, sales, accounting, etc… We all have the choice to drive culture!

I️ was recently watching the ESPN 30 for 30 special on Notre Dame head coach Lou Holtz. He took over as head coach in 1985 and led his team to a national championship four years later in 1988. He started by setting expectations, getting buy in, and recruiting the right players that aligned with his mission and values. Sounds like a winning business model, right?

When you look at championship teams, they all have one thing in common… a winning culture! Culture is “the ties that bind us”. It’s what we believe in at our workplace or in a volunteer organization. We can either have a winning culture, or an accepting culture. In both scenarios, the leaders of the enterprise actions are the key to which way the pendulum swings. Think about companies like Southwest Airlines, Chick-fil-A, and Apple. What do you see? Employees believe… They believe in the mission and values of the organization. They believe in the alignment with their own purpose and have empathy for others to drive outcomes! So what’s your culture like in your company? Let me share a few action items to consider for better outcomes as you develop your business planning strategy for success.

  1. Do you know the vision, mission and values or guiding principles of your enterprise? They are on our walls and all around us. Invest time to discuss them with other members on your team and why they are important in your workplace and for your clients.
  2. How can you tie your mission and guiding principles to the business needs for positive outcomes? In our business, it’s about building trust, reducing stress, and delivering reliability around the world for companies needing support when needing to relocate talent. How does your mission link to your business needs?
  3. How can you be an ambassador of your culture? Take some time to talk about your vision, vision, and values with other teammates and share what it means to you. Start driving conversation and decision making based your guiding principles. Find your lane and drive your workplace with purpose!

In his book “Hit Refresh”, Satya Nadella, CEO of Microsoft shares the following excerpt… “any institution building comes from having a clear vision and culture that works to motivate progress both top down and bottom up.”

Did you hear that? From top / down leadership, and bottom / up leadership! We all have a choice to make a difference in our workplace.

Quote of the day: “The Goal is bigger than the Role.” (Excerpt from the book FIND YOUR LANE)

Call to action: Write down your vision mission and values. Get to know them, confirm alignment with your purpose, and share with others. Strive to be “The Ambassador of your Culture”!

This has been A Relocation Minute on “Ambassador of your Culture” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Come join us on September 20th in Dallas!

Come and help us celebrate the launch of Bruce Waller’s new book…

“Find Your Lane” on Wednesday September 20, 2017

Sponsored by SuperiorHire 

Providence Towers Building (NW Corner of Spring Valley Road and Dallas North Tollway)

5001 Spring Valley Road – Wine Bar in the lobby
Dallas, TX 75244

4:30 pm to 7:00 pm

Light snacks and adult drinks

“In 2004, I took a leap of faith to try something different in my career.

I was bored in my current role and searching for something that would give me more meaning and p

urpose in my job. Does this sound like you or someone you know? Find your lane … is for everyone. It is filled with leadership lessons to help provide focus on a different GPS (Grow, Plan, and Share) approach which will help you or someone you know navigate to avoid potholes, and detour on an amazing leadership.”

Come and go as your schedule allows; Bruce will share a few comments at 5:30 pm.
A portion of the proceeds from the sales of Bruce’s book during his book signing here on September 20th will be donated to the Hurricane Harvey Relief Fund. Price of book is $14.00, cash only.

Call to action: RSVP for this event by emailing Cliff@SUPERIORHIRE.COM !

This has been “A Relocation Minute” on Celebrating Successes with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon! 

10 common threads for high achievers. Which number stands out to you?

Sara Blakely, CEO Spanx once said, “the more you experience in life, the more you have to offer to others.” I have been surrounded by some amazing people in my life, people that are inspiring when they walk in the room and are often referred to as high achievers. In 2016, I experienced being around some incredible difference makers during my “BeALifter” Leadership Interview Series, 10 questions with Bruce Waller.  

I really enjoyed learning and sharing some of these great takeaways on this blog during the series, and found many common threads from these high achievers that I want to share. Many of these leaders didn’t start in their lane, but showed the courage to raise their hand to be part of something bigger. Today I want to share my top 10 takeaways or common threads found in these high achieving business leaders to help YOU or someone you know along the personal development highway of success:

1. High Achievers Serve First
2. Never stop learning
3. Tell others they are appreciated
4. Nothing is ever accomplished alone philosophy
5. Mentors are key for growth
6. Always evaluate where you are today
7. Stay humble
8. Failing makes us better
9. Add value to others
10. Surround yourself with great people

Special Thanks to Tony Bridwell, Lee J. Colan, Dr. Sandra Reid, Dave Nelson, Jim Powers, K. Earl Reynolds, Peggy Smith, Brad Shanklin, Dr. Gayle Stinson, and Rufus Alexander for sharing each of your perspectives in this leadership series. I appreciate each of you for sharing your wisdom and inspiring us along the way. It is much appreciated!

What common thread stands out to you? Are you raising your hand? Who is your difference maker?

Call to action: Let me know your thoughts on this list. What stands out to you? Let me know if you would like to take the 10 question interview. It’s a great exercise to reflect on your leadership journey. Then share to help others find their lane for success.

This has been “A Relocation Minute” on “Common Threads for High Achievers” with Bruce Waller, for more information on relocation resources, call 972-389-5673, or email bwaller@goarmstrong.com. Follow me on Twitter too!

Are you pushing or pulling?

Have you ever wondered what separates the good employees from the great employees? It will often point to PERCEPTION. You may have a team of great employees but some may not be perceived great if they don’t understand the value of pushing information. We have all experienced working with an employee that didn’t understand the importance of sharing key updates before we asked for them which created a concern – even when things may have been going well. When we have to pull information, there is a sense of negative perception, as well as a sense that the employee is being micro managed, even when that’s not the case.

Creating a great customer experience is about anticipating or pushing information to others before they have to ask for it. This creates positive perception and drives a better experience for both internal and external employees. 

For example, when an airline texts the customer flight information or a gate change before the customer has to call to confirm information for their flight creates the perception of a great company and drives a better experience for the customer.

In relocation, the move coordinator and driver will call or text the customer to notify arrival times during the moving process and confirm alignment with employees expectations. However, if the customer has to call the company to ask when the moving truck will arrive, it often creates a less than great experience. Everything could have been going well, but the perception is driving the experience!

Here are a few ways for you to elevate the perception and move from good to great in any role:

  • Sending the weekly, or monthly report before your boss or customer asks for it.
  • Sharing an idea for improvement with leadership when you see a gap in the process.
  • Sharing information you learned at a recent conference to help others in your network.
  • Responding to an email even if you don’t have the information to acknowledge received.
  • Routinely updating new sales activity with the sales manager before he asks.

When we are able to anticipate questions, or customer concerns and push information they may need, we are “perceived” to be on top of our game. Employees can also be looked at negatively when we are always asking or pulling information from them during the process and often creates a concern only due to lack of awareness during the process.

When you want to move from good to great, anticipate the questions or situation before others reach out to you and watch the perception of your role elevate to another level!

Call to action: Reach out to your business partner or a co-worker to discuss strategies to help you move the perception of your role, your team, or your program from good to great… or SHARE this post with others to help them anticipate and elevate for success!

This has been “A Relocation Minute” on “pushing versus pulling” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.

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What’s on your dashboard? Check your gauges for success in 2017!

If someone asked you which dashboard gauges on your auto were most important, you would probably say the speedometer and fuel. Right? Can you imagine driving your car without knowing how fast you were going, or how much gas you had in the tank? Many cars today include light indicators letting us know when we are getting low on fuel which reminds us it’s time to gas up if we want to go further. I remember running out of gas back in college when I thought I had close to 1/8 of the tank left. What about oil level and tire pressure? Thankfully our check engine light on the dashboard appears when there seems to be trouble ahead. These gauges are critical to helping us maintain the health of our vehicles so we can travel safely each day to reach our destination.

Do you have a dashboard to help you reach your workplace or personal goals? In relocation, we focus on many gauges such as on-time pickup and deliveries by our van operators, Survey accuracy for the moving estimate, and Quality scores for best customer experience to just name a few. I know recruiters that focus on time to fill job requisitions, HR leaders that focus on employee engagement, and Sales professionals focus on number of calls made each day. Knowing which gauges to focus on will increase your chances of success. When you have the right gauge on your dashboard, you can see when something is working, or when a process might not be working properly to give you a chance to stop and collaborate with others to fix it so you can continue. If you don’t have a gauge letting you know something is wrong or there are problems ahead, it could prevent you or your company from reaching your goals this year. brucetruck

The point is that it really doesn’t matter if you are in an entry level role, or in the senior executive leadership team, you need to be watching your key gauges to stay in alignment with your business and personal goals for improvement during the year.

Here 3 strategies to consider when listing your dashboard gauges:

  1. Keep it simple. Can you imagine the process of going through all of the gauges to fly an airplane? Many of us don’t have time or the patience to do this every day. Keeping it simple allows us to be more consistent each day.
  2. Identify your top 3. I write down a lot of goals each year that I want to accomplish. Then when I have completed my list, I then write down the top 3 that I want to stay focused on these gauges during the year to help keep me on track.
  3. Review dashboard on a regular basis. Once you determine the gauges, write them down and print them off. Have conversations with your teammates to get their perspective too

“Someday is today.” -Steve Gleason

Call to action: What gauges do you watch on your dashboard each day? Write them down and include your company and personal goals too. Now list your top 3… Print them out and review each week, month, quarter with your teammates and you will see significant impact at the end of the year. Let me know one of the gauges you are watching in 2017!

This has been “A Relocation Minute” on “Dashboard for 2017” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com. Follow me on Twitter too!

Getting out of the boat in 2017!

Taking action can change your career…

Have you ever wished you had a different schedule, or could take a vacation, or know you needed to make a change in your company policy but just haven’t made the time to take action?

Many people think and dream about a lot of things, but never take action because of various reasons. Why is this? Many times it is easy just accepting the way things are. In 2004, I was thinking about making a career change. I wasn’t really motivated in my current leadership position and was stuck wondering what I could do to experience more joy in my career. I was in a rut and wasn’t doing much about it other than thinking about how I wish things were different.brucetruck

My wife and I were attending church one Sunday morning when a man walked up on stage to give his personal testimony. This is the time when people will stand up to share their journey of faith. He shared a book he had been reading by John Ortberg called “If you want to walk on water, you’ve got to get out of the boat”. I remember thinking God was talking directly to me that Sunday morning. I reflected about this moment over the next couple of days and went to purchase the book to explore what this was all about. Life is full of defining moments and this was one of them. I immediately saw the payoff of taking action would be so much better than the current situation even if it was going to take time and effort. It was time to take action in my life.

So many times we accept the status quo because it is so much easier and painless to not do anything about it. Make a change takes time and effort. However, if we focus on the end result, taking action will be more motivating and fulfilling once you can achieve the results.

Is there something you wanted to achieve in 2016 that just didn’t get done because it was so much easier to not do anything? It’s a New Year and great time to put this on your list of action items. One way to create momentum is to start sharing with people close to you about why you want to make a change and get feedback. Accepting the status quo isn’t helping you or anyone around you. Make 2017 the year you decided to get out of the boat.

“Your actions are so loud I can’t hear you.” Ralph Waldo Emerson

Call to action: What is one thing you need to change? Maybe its a new job, or changing a process to elevate the experience for you or others in your company. Write it down and take action over the next 90 days and include others on your journey. This is a great way to create momentum in your career or in your personal life!

This has been “A Relocation Minute” on “Taking Action” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com. Follow me on Twitter too!

Meet Rufus Alexander! BeALifter Leadership Interview Series #10. Sharing Leadership Lessons with Bruce Waller…

BeALifter Leadership Interview Series #10 with Rufus Alexander

10 Questions from Leaders that make a difference!

Jim Rohn once said, “Your success in the next 5 years will be determined by the books you read and the people you meet.”

This is a testimony to my personal leadership growth over the past 20 years. I continue to learn each day by connecting with some of the most talented people in business. In this series, I want to add value to your leadership growth by introducing you to leaders that make impact as they share challenges, successes, and perspectives on their journey as a business leader or in their personal life. So let’s get started…

Today, we are going to hear from Rufus Alexander with Tatum Insurance in Norman, Oklahoma. Rufus attended the University of Oklahoma where he played football for the Sooners from 2003-2006. He was an All American linebacker and received Defensive Player of the Year honors in the Big 12. Rufus was drafted in the NFL by the Minnesota Vikings in the 6th round and is now a business leader at Tatum Insurance. In the fall, you will also hear Rufus on the Oklahoma Sooners football radio broadcast sharing his perspectives on each game. I enjoyed meeting Rufus earlier this year attending a football game in Norman and immediately sensed his passion for people. He is authentic, approachable, and a great ambassador for the University. You are going to enjoy getting to know him too! rufus-alexander

Now let’s get started…

  1. Where did you grow up?

       Breaux Bridge, LA

  1. How did you get started in business/career?

       A friend of mine approached me and said I would be good at and I gave it a shot.

  1. Do you remember a challenge or life lesson that you had to overcome early in your football career which made you a better leader?

       I tore my ACL my freshman year in college. It taught me patience, dedication, and perseverance. It        also allowed me to see other guys lead the team, which I observed and took pointers.

  1. What was that moment when you knew that you had found your lane, your purpose in life?

       The moment I started enjoying what I was doing, it consume my mind, and heart every day. I                continue trying to perfect my craft.

  1. What is your most favorite achievement?

        Getting a scholarship and graduating from the University of Oklahoma

  1. Is there any one person that inspired or mentored you along the way?

       My high school Coach David Barham

  1. Do you have a saying or mantra that you live by?

       Effort needs no Talent

  1. What book are you reading or audio to help grow your leadership right now?

       The Motivation Manifesto By: Brendon Burchard

  1. Can you share any of your daily disciplines that help you stay focused as a leader?

       Working out, it keeps mentally and physically fit to attack every day.

  1. What advice would you give others to help them on their leadership journey?

        Listen and observe, before you lead. You can’t lead without knowing and understanding your               situation and people.

Thank you for sharing your wisdom with us, Rufus. Some of my takeaways include: When you encourage people, you can change their life. When you have a setback in life, you can learn a lot from observing others such as patience, dedication, and perseverance. When you find something you enjoy, focus on improving your craft each day. Everyone needs a mentor and some of the best mentors are your coaches in sports and in business. Effort needs no talent is a great mantra to live by. I love this! One of the most common threads I see in leaders today is to work on yourself each day which includes reading and focusing on your health and fitness. Finally, some great advice for others is to listen and observe, before you lead. You can’t lead without knowing and understanding your situation and people.

For questions about this leadership interview series, send email to bwaller@goarmstrong.com. To find out more information about Tatum Insurance click link below and ask for Rufus! https://www.tatuminsurance.com/locations/insurance-in-norman-ok/

Bruce Waller, CRP, PHR, SHRM-CP is the Vice President of Armstrong Relocation and Companies in Dallas, Texas. You can visit his BLOG “A Relocation Minute” with Bruce Waller at https://brucewaller.wordpress.com/ for more information on employee relocation resources, call 972-389-5673, or email bwaller@goarmstrong.com. Follow @brucewaller on Twitter too!