Tag Archives: Leadership Lessons

3 strategies to help you accelerate in 2018!

Last weekend I particpated a 5K Run for the second time ever. In 2017, I set a goal to run in a 5K and finish in 30 minutes. I achieved running the 5K, but fell short of my time goal by about two minutes. One of the things I was hoping to achieve was to run the race without stopping. Unfortunately I had to stop at about two miles to rest and then again at two and a half miles. Once I stopped it was hard to get in the flow again.

In 2018, I set a goal to run once again. I thought about trying the 10K, but felt like I needed to conquer the 5K before moving on. This time I set a goal the same goal to complete the run in 30 minutes and finish the 3.1 mile run without stopping. When I finished the race, I realized that my time was about the same as previous year, but I was able to run the entire distance.  The key was setting my own pace, and not focus on what others were doing. Even though it was still challenging, it gave me confidence knowing that I could achieve the goal, and continue to improve my performance for the next run.

As I was running, I noticed several leadership takeaways that might help anyone in the workplace or when trying to achieve a goal including these three strategies below:

  1. Find Your Lane… and focus on being consistent. Like the tortoise and the hare, I noticed a guy running with me for the first two mile’s. He started really fast, then tiring out and walked until I caught up, then running ahead, then tiring and walking and finally walking on mike 3 to the finish line. Many times we don’t plan for the day or week and find ourselves in reactive or catch up mode. Establish a routine each week for purposeful actions.
  2. Surround yourself with encourager’s… One of the things I enjoyed this year was to run the race with my son in law. Having someone to share the moment with is always more enjoyable. Also, after each mile there was a group of smiling people clapping and shouting positive affirmations to encourage runners to keep going. “You can do it. You got this.’ When I walk into the office each day, my boss and other coworkers are often smile and say “how is everything going?”, “Is there anything I can do to help?”, “You got this!”, “Keep, going!”. Surround yourself with the right people to encourage you when times get tough.
  3. Writing down a goal is a critical… Did you know that people that write down goals have a better chance to achieve success than those that don’t. In fact, only about 10% of the people that set a New Year Resolution achieve success. The first step toward achievement is to set a goal and write it down. . More importantly, share with others you know to help you with strategy and to help you stay focused on achieving success.

Do you have a goal? Is it in writing? Are you surrounded by encouragers for success? Please share… I would enjoy hearing about how things are going for you in 2018!

Quote of the week: “I just felt like… running.” (Forest Gump)

Call to Action: What’s a goal that you would like to achieve in 2018? HR Certification, Run a marathon, increase your sales? Write it down and use these strategies for success!

This has been A Relocation Minute on “3 strategies to help you accelerate in 2018 ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Mentors can absolutely change your game!

In high school, my football coaches guided and inspired me to be my very best both on and off the field. In business, I have had the good fortune of having great mentors for the past 20 years. They have guided and encouraged me during challenging times, and to celebrate successes when times were going my way. Mentors can change the game for you as a mentee, as well as for a mentor giving back to others. I have been a mentor for others in our company as well as for college students and young professionals for guidance as a business leader, HR practitioner, or in the mobility space. When you give back some of the leadership lessons that others have poured into you during your career, life can be so much more fulfilling.

In 2018, I am teamed up with a college student studying Human Resources at Texas Women’s University. She is so passionate about HR and has a heart for continuous learning. We were recently discussing some of the value of our partnership and it reminded me of the similarities we have when we partner with others in our company and in our communities. For example, in relocation, a mentor can be a business partner that not only helps with a transaction, but provides resources and shares information to help your team develop AND transform your leadership which will result in a better program for your talent relocating. The value outcome is better relationships and better value for the recruiting teams. A mentor can help mentee’s drive positive outcomes and take their career to new levels.

Some of the value we discussed included:

  1. Networking: Mentors can help mentees or customers connect with the right people. As I am reminded, two are always better than one and three aren’t easily broken. There is a network of resourceful people waiting to help you connect.
  2. Review and Validation: Mentors can help mentees create or validate communication or decision points. Mentors have already been down the road and can provide wise counsel. The mentee or customer just needs to be vulnerable and ask for best approach methods. When we seek wise counsel, we are equipped for a more successful outcome.
  3. Trust worthy partnerships: Mentors respond quickly to the needs of their mentees and customers because they understand the importance of urgency and timing for the mentee or customer to have success. Partnerships change access points. It’s like always having a coach available (on call) to help you for the rest of your career.

What are you doing to add value for others on your team, or in your community? Consider mentoring high school, college students, or young professionals or even someone in your organization. If you are needing help as a mentee, now may be the time to reach out to a mentor or service provider for guidance and support. People really enjoy helping others when they know how they can help.

Quote of the day… “The purpose of life is to live a life of purpose.” (unknown)

Call to Action: You don’t have to do school, business, or life alone. Call someone today and ask for guidance as a mentor, mentee, or maybe you need a partner to support an area your are responsible for in your company. If you don’t know who to reach out to, call or send me an email and I will be glad to provide some guidance.

This has been A Relocation Minute on “Mentors can change the game” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, Barnes and Noble or Kindle Version!

Being an ambassador of culture will elevate your leadership and company growth!

I recently was asked to be a table host for an HR leadership event to discuss what it means to be an “ambassador of culture”. There was so much energy in the room and a real hunger for ideas about how elevate culture in everyone’s organization. As I️ reflected on some of the conversation it got me thinking about the importance of culture and how it is critical to every winning organization. It doesn’t matter which role you play, customer service, management, operations, human resources, sales, accounting, etc… We all have the choice to drive culture!

I️ was recently watching the ESPN 30 for 30 special on Notre Dame head coach Lou Holtz. He took over as head coach in 1985 and led his team to a national championship four years later in 1988. He started by setting expectations, getting buy in, and recruiting the right players that aligned with his mission and values. Sounds like a winning business model, right?

When you look at championship teams, they all have one thing in common… a winning culture! Culture is “the ties that bind us”. It’s what we believe in at our workplace or in a volunteer organization. We can either have a winning culture, or an accepting culture. In both scenarios, the leaders of the enterprise actions are the key to which way the pendulum swings. Think about companies like Southwest Airlines, Chick-fil-A, and Apple. What do you see? Employees believe… They believe in the mission and values of the organization. They believe in the alignment with their own purpose and have empathy for others to drive outcomes! So what’s your culture like in your company? Let me share a few action items to consider for better outcomes as you develop your business planning strategy for success.

  1. Do you know the vision, mission and values or guiding principles of your enterprise? They are on our walls and all around us. Invest time to discuss them with other members on your team and why they are important in your workplace and for your clients.
  2. How can you tie your mission and guiding principles to the business needs for positive outcomes? In our business, it’s about building trust, reducing stress, and delivering reliability around the world for companies needing support when needing to relocate talent. How does your mission link to your business needs?
  3. How can you be an ambassador of your culture? Take some time to talk about your vision, vision, and values with other teammates and share what it means to you. Start driving conversation and decision making based your guiding principles. Find your lane and drive your workplace with purpose!

In his book “Hit Refresh”, Satya Nadella, CEO of Microsoft shares the following excerpt… “any institution building comes from having a clear vision and culture that works to motivate progress both top down and bottom up.”

Did you hear that? From top / down leadership, and bottom / up leadership! We all have a choice to make a difference in our workplace.

Quote of the day: “The Goal is bigger than the Role.” (Excerpt from the book FIND YOUR LANE)

Call to action: Write down your vision mission and values. Get to know them, confirm alignment with your purpose, and share with others. Strive to be “The Ambassador of your Culture”!

This has been A Relocation Minute on “Ambassador of your Culture” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Come join us on September 20th in Dallas!

Come and help us celebrate the launch of Bruce Waller’s new book…

“Find Your Lane” on Wednesday September 20, 2017

Sponsored by SuperiorHire 

Providence Towers Building (NW Corner of Spring Valley Road and Dallas North Tollway)

5001 Spring Valley Road – Wine Bar in the lobby
Dallas, TX 75244

4:30 pm to 7:00 pm

Light snacks and adult drinks

“In 2004, I took a leap of faith to try something different in my career.

I was bored in my current role and searching for something that would give me more meaning and p

urpose in my job. Does this sound like you or someone you know? Find your lane … is for everyone. It is filled with leadership lessons to help provide focus on a different GPS (Grow, Plan, and Share) approach which will help you or someone you know navigate to avoid potholes, and detour on an amazing leadership.”

Come and go as your schedule allows; Bruce will share a few comments at 5:30 pm.
A portion of the proceeds from the sales of Bruce’s book during his book signing here on September 20th will be donated to the Hurricane Harvey Relief Fund. Price of book is $14.00, cash only.

Call to action: RSVP for this event by emailing Cliff@SUPERIORHIRE.COM !

This has been “A Relocation Minute” on Celebrating Successes with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon! 

10 common threads for high achievers. Which number stands out to you?

Sara Blakely, CEO Spanx once said, “the more you experience in life, the more you have to offer to others.” I have been surrounded by some amazing people in my life, people that are inspiring when they walk in the room and are often referred to as high achievers. In 2016, I experienced being around some incredible difference makers during my “BeALifter” Leadership Interview Series, 10 questions with Bruce Waller.  

I really enjoyed learning and sharing some of these great takeaways on this blog during the series, and found many common threads from these high achievers that I want to share. Many of these leaders didn’t start in their lane, but showed the courage to raise their hand to be part of something bigger. Today I want to share my top 10 takeaways or common threads found in these high achieving business leaders to help YOU or someone you know along the personal development highway of success:

1. High Achievers Serve First
2. Never stop learning
3. Tell others they are appreciated
4. Nothing is ever accomplished alone philosophy
5. Mentors are key for growth
6. Always evaluate where you are today
7. Stay humble
8. Failing makes us better
9. Add value to others
10. Surround yourself with great people

Special Thanks to Tony Bridwell, Lee J. Colan, Dr. Sandra Reid, Dave Nelson, Jim Powers, K. Earl Reynolds, Peggy Smith, Brad Shanklin, Dr. Gayle Stinson, and Rufus Alexander for sharing each of your perspectives in this leadership series. I appreciate each of you for sharing your wisdom and inspiring us along the way. It is much appreciated!

What common thread stands out to you? Are you raising your hand? Who is your difference maker?

Call to action: Let me know your thoughts on this list. What stands out to you? Let me know if you would like to take the 10 question interview. It’s a great exercise to reflect on your leadership journey. Then share to help others find their lane for success.

This has been “A Relocation Minute” on “Common Threads for High Achievers” with Bruce Waller, for more information on relocation resources, call 972-389-5673, or email bwaller@goarmstrong.com. Follow me on Twitter too!

Are you pushing or pulling?

Have you ever wondered what separates the good employees from the great employees? It will often point to PERCEPTION. You may have a team of great employees but some may not be perceived great if they don’t understand the value of pushing information. We have all experienced working with an employee that didn’t understand the importance of sharing key updates before we asked for them which created a concern – even when things may have been going well. When we have to pull information, there is a sense of negative perception, as well as a sense that the employee is being micro managed, even when that’s not the case.

Creating a great customer experience is about anticipating or pushing information to others before they have to ask for it. This creates positive perception and drives a better experience for both internal and external employees. 

For example, when an airline texts the customer flight information or a gate change before the customer has to call to confirm information for their flight creates the perception of a great company and drives a better experience for the customer.

In relocation, the move coordinator and driver will call or text the customer to notify arrival times during the moving process and confirm alignment with employees expectations. However, if the customer has to call the company to ask when the moving truck will arrive, it often creates a less than great experience. Everything could have been going well, but the perception is driving the experience!

Here are a few ways for you to elevate the perception and move from good to great in any role:

  • Sending the weekly, or monthly report before your boss or customer asks for it.
  • Sharing an idea for improvement with leadership when you see a gap in the process.
  • Sharing information you learned at a recent conference to help others in your network.
  • Responding to an email even if you don’t have the information to acknowledge received.
  • Routinely updating new sales activity with the sales manager before he asks.

When we are able to anticipate questions, or customer concerns and push information they may need, we are “perceived” to be on top of our game. Employees can also be looked at negatively when we are always asking or pulling information from them during the process and often creates a concern only due to lack of awareness during the process.

When you want to move from good to great, anticipate the questions or situation before others reach out to you and watch the perception of your role elevate to another level!

Call to action: Reach out to your business partner or a co-worker to discuss strategies to help you move the perception of your role, your team, or your program from good to great… or SHARE this post with others to help them anticipate and elevate for success!

This has been “A Relocation Minute” on “pushing versus pulling” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.

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What’s on your dashboard? Check your gauges for success in 2017!

If someone asked you which dashboard gauges on your auto were most important, you would probably say the speedometer and fuel. Right? Can you imagine driving your car without knowing how fast you were going, or how much gas you had in the tank? Many cars today include light indicators letting us know when we are getting low on fuel which reminds us it’s time to gas up if we want to go further. I remember running out of gas back in college when I thought I had close to 1/8 of the tank left. What about oil level and tire pressure? Thankfully our check engine light on the dashboard appears when there seems to be trouble ahead. These gauges are critical to helping us maintain the health of our vehicles so we can travel safely each day to reach our destination.

Do you have a dashboard to help you reach your workplace or personal goals? In relocation, we focus on many gauges such as on-time pickup and deliveries by our van operators, Survey accuracy for the moving estimate, and Quality scores for best customer experience to just name a few. I know recruiters that focus on time to fill job requisitions, HR leaders that focus on employee engagement, and Sales professionals focus on number of calls made each day. Knowing which gauges to focus on will increase your chances of success. When you have the right gauge on your dashboard, you can see when something is working, or when a process might not be working properly to give you a chance to stop and collaborate with others to fix it so you can continue. If you don’t have a gauge letting you know something is wrong or there are problems ahead, it could prevent you or your company from reaching your goals this year. brucetruck

The point is that it really doesn’t matter if you are in an entry level role, or in the senior executive leadership team, you need to be watching your key gauges to stay in alignment with your business and personal goals for improvement during the year.

Here 3 strategies to consider when listing your dashboard gauges:

  1. Keep it simple. Can you imagine the process of going through all of the gauges to fly an airplane? Many of us don’t have time or the patience to do this every day. Keeping it simple allows us to be more consistent each day.
  2. Identify your top 3. I write down a lot of goals each year that I want to accomplish. Then when I have completed my list, I then write down the top 3 that I want to stay focused on these gauges during the year to help keep me on track.
  3. Review dashboard on a regular basis. Once you determine the gauges, write them down and print them off. Have conversations with your teammates to get their perspective too

“Someday is today.” -Steve Gleason

Call to action: What gauges do you watch on your dashboard each day? Write them down and include your company and personal goals too. Now list your top 3… Print them out and review each week, month, quarter with your teammates and you will see significant impact at the end of the year. Let me know one of the gauges you are watching in 2017!

This has been “A Relocation Minute” on “Dashboard for 2017” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com. Follow me on Twitter too!