Tag Archives: Household Goods Moving

Self Storage or Van Line Storage? 4 things to know!

One of the exciting things about a great economy is a robust housing market and being able to sell your home quickly. We are seeing this across several US markets. Sometimes, it’s so quick that you don’t have a new home to move into, which may require you to place move your personal household goods into short term storage until you can close on your new home.

Many times an employee relocation will include short-term storage with the van line while the employee searches for a new home. However, there are times when the family will be responsible for storage costs because the storage is not included in relocation policy, or the company may have provided a lump sum for the employee relocation which leads to a question I hear many times during the year: Should we use van line storage, or find a self-storage unit to minimize costs?

When helping families relocate, I often share the information below to help customers make an informed decision on this important topic. Consider these 4 points next time you or someone you know is moving into storage.

  1. Estimated Cost… A visual survey provided by the van line surveyor can help determine not only the estimated cost for the van line storage, but will also provide you with the information needed to determine self-storage unit size which is needed to compare costs. If the storage unit doesn’t have trailer access, there may be additional fees for smaller truck to “shuttle” for unloading too.
  2. Valuation Coverage… if you decide to use personal storage, be sure and check all items as they are unloaded into the storage unit for damage. When using van line storage, items are checked in / out storage for continuous coverage. Items placed in personal storage are typically not covered once unloaded.
  3. Protection… If customer decides to use personal storage, be sure to have plenty of blankets on hand to protect furniture items when unloaded. When items are placed in van line storage, blankets are provided for protection to minimize any damage while in storage.
  4. Access… When household goods are placed in van line storage, they are “vaulted” (loaded in a secure wooden box) for security, which doesn’t provide immediate access customer. You will need to call in and schedule appointment 24-48 hours so staff can locate your vaults for access. The advantage is minimal handling to prevent damage during storage to delivery.

Depending on where items are being stored, storage costs will vary from city to city. So be sure to look at all variables to make the best decision for your family. Many times, the van line storage will provide more advantages, as well as make it easier to coordinate the delivery when the new home at destination is ready!

“Policies are great, but without flexibility, you might lose your talent.” (Joe Crumly)

Call to action: Contact your relocation partner to confirm advantages and disadvantages for storage to share with your teammates relocating. With low inventory, storage is on the rise!

This has been “A Relocation Minute” on “self-storage or van line storage” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com. 

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Don’t miss this onboarding strategy to support talent acquisition in 2018!

November is a time to be thankful as we reflect on our achievements in 2017. It’s also business planning season which gives your team the opportunity to keep moving ahead in the same lane or make a lane change to achieve business goals and elevate employee experience in 2018.

One area often overlooked in the business planning process is the onboarding experience for employees and family relocating. Imagine coming to work on your first day not knowing where to park, or not having a computer login, or having no agenda or plan to onboard that day. It just might leave you with a sick feeling the company doesn’t care or value the importance of your arrival. 

What if the employee is relocating for the new job from another city? Oh my, this is where onboarding begins. Here is a question to think about as you plan for 2018…

Are you just giving your employees money to relocate? This message might be saying… we don’t really have time to procure companies to help you, so you are going to be on your own? Are you helping your employee with other ancillary services such new city tour, or helping the spouse with job search? There are so many ways to add value here…

It’s a competitive market and a great opportunity for your team to create a better experience by engaging in a partnership. There are several ways to help your employees from realtor support to sell their home, to finding temp housing, to moving their household goods, to providing house hunting trips and more with minimal costs depending on the level of comprehensive services.

Last month, I had the honor of serving on a corporate panel to share some ideas on career search and networking. It was exciting to see this company hosting a career networking event for employee’s spouses looking for employment. Now that says… WE CARE! I am sure it was minimal costs, just takes some time to plan.

So…….. What are you going to do to enhance the onboarding experience for your employees relocating in 2018? Here are 3 places to start…

  1. Start with a client review to confirm services available. Reach out to your partner and ask for a 30 minute meeting to discuss benchmarking and trends in the workplace.
  2. If you don’t have a partner, reach out to someone you know and ask for a referral. There is NO fee to have a partner coordinate the household goods moving and minimal fees for add’l relocation services.
  3. Try something NEW this year. Family issues are one of the biggest reasons why relocating assignments fail. It’s time to elevate and make 2018 the best year ever!

Call to Action: Reach out to someone you know in mobility and have some dialogue about enhancing services for your employees in 2018! They will be glad you did – and so will you!

This has been A Relocation Minute on “Business Planning 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Cost alignment is key, but this component is just as important when relocating talent!

Over the last few years, we have heard about the importance of cost alignment from companies when relocating their employees. Many companies base their policy on a cost budget approach when relocating talent. However, the talent management shortage has also played a vital role lately for companies wanting to be competitive when hiring talent that requires a relocation.

Today, companies expect another component when relocating talent known as “the experience”. The employee experience is about employee engagement from the time an employee connects with the provider for their relocation. I recently heard one of our leaders share a poll that stated 80% of companies think they are providing superior service when look through their eyes, and only 8% of the customers think they are receiving superior service. Wow, that is a 72% difference! Delivering an experience starts with understanding the needs of the customer. 

So what experiences are customers looking for?

Customers have different needs. Some are looking for a specific moving dates, or budget options to consider when selecting services. Some like the new virtual survey concept because it is convenient, while others don’t feel like it is safe or as accurate as a visual survey. Some customers just want a warm smile and trust in their moving coordinator and driver. Whatever the case may be, the key to providing a great experience always starts with asking questions to determine expectations. If customer has needs that are not aligned with services, then they will most likely not have a great experience. However, if you can identify what’s important, and build a plan around their answer, then you just might deliver the experience they are looking for and create a customer for life!

“The first step in leadership is not action, it’s understanding.” (John W Gardner)

Call to Action: What makes a great experience for your team? Identify three things this week that might elevate the experience for your employees relocating and share with your relocation partner. Send me an email and share with me too! I would enjoy hearing your feedback!

This has been “A Relocation MinuteThe Customer Experience” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

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Size matters! 3 reasons why containers will elevate the experience for employees relocating.

As you may know, the transportation industry has been hampered with a driver shortage over the past few years. This has created a significant challenge for the household goods moving industry, especially during peak moving season (May – September). However, these challenges have also led to new opportunities to serve our clients with a new model for small shipments called “container move program”! The container move program is a concept that allows moving providers to transport smaller shipments via containers instead of loading direct on the moving van, and is creating a better experience for the employee relocating.  

Here’s why:

  1. EXPERIENCE: The container moving service caters to the small move, but is a full service moving experience. Shipments are packed/ loaded/delivered by professional movers, while protecting furniture with disposable pads during transit.
  2. PLANNING: Day certain load and unload. For a standard van line move, families will receive delivery spreads based on weight and miles. The smaller the shipment, the longer the delivery spread. However, the container move will guarantee one day pick up and one day delivery which is a significant benefit for the employee planning the delivery at destination.
  3. STORAGE: Up to 3 weeks use of the containers that include storage. When moves are registered, the container move includes storage at destination. This is critical when the employee is looking for a place to live. Cost for storage beyond 3 week time frame is minimal if needed.

The container move has many advantages for the employee living in a small apartment. There are also some restrictions to be aware of including size of furniture, volume, and destination. Are you aware of this concept? If not, now is the time to reach out and review how it can add value for your employees.

Call to Action: Talk to your relocation partner about container move options to see if it makes sense for your next employee relocation. It might add value when moving your next entry level hire or key talent on assignment with minimal furniture.

“The customer experience will never exceed the employee experience.” (Tony Bridwell)

This has been “A Relocation Minute” on “Container Program” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page. Also, check out http://www.BruceWaller.com to review my latest leadership book called “Find Your Lane” on sale at Amazon!

5 things to know when relocating talent this summer… Find Your Lane!

In my new book “Find Your Lane”, Chapter 8 is titled “Making The Most Of Your Journey”. The chapter of the book is about the importance of adding value and being resourceful in the workplace and in your community. I’m hoping the information below will add value when relocating your talent this summer!

Peak relocation season begins when school gets out toward the end of May and ends when school begins in early September. As we begin the last 6 weeks, I want to share some takeaways that have impacted and will continue to impact employees and their family relocating.

Here are 5 things to know when relocating talent this summer:

  1. Container move for small shipments is a “game changer” to elevate the relocation experience for families moving. Employees moving small amount of items can get a “preferred” delivery date instead of long transit time and storage at destination for up to 21 days if needed.
  2. Transit times continue to be a challenge for families moving due to many factors including federal laws and regulations, driver shortage, and difficult to service areas. The key has been to communicate expectations up front, and during the moving process. The smaller the shipment and longer the distance moving, the longer the spread to deliver.
  3. Costs continue to rise in all industries including relocation. If we want to keep recruiting the best van operators, we must find a way to compensate them to stay in this industry to cover their labor, fuel, and vehicle maintenance costs and still make a profit to raise their family. Remember, the less cost moves, may also mean the lower ranked driver assignments.
  4. The housing market is robust. The good news is a family can sell their home quickly with minimal costs for company when relocating. The bad news is families may find it difficult to purchase a new home quickly due to low inventory and multiple offers which may require storage costs. Don’t be surprised to see this exception increase in your policies.
  5. Lump sum relocation’s matter more now than ever. Companies that invest in partnerships elevate the employee experience at the beginning of the onboarding process. They do not have to gross up costs, and have access to realtor referrals, temp housing coordination and household goods moving providers with no additional costs. These employees need help too!

“The customer experience will never exceed the employee experience.” (Tony Bridwell)

Call to action: Reach out to your partner to discuss some of the items above. If you don’t have a partner, let me know and I will be happy to discuss strategies to help your team elevate the experience for your teammates when moving.

This has been “A Relocation Minute” on “End of Peak Season Trends” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller

For more information on my book, “Find Your Lane”, visit http://www.Bruce Waller.com

What is your defining moment in 2017?

It’s not how you START, but how you FINISH”

Jordan Speith started the final round of the 2017 British Open on Sunday with a 3 shot lead and had only 5 holes left to play in the championship. He had lost the lead by one stroke to his opponent Matt Kuchar. Jordan had a terrible start and was not playing championship level golf, BUT then he catches fire by scoring a 5 under over next 4 holes to win another major championship. Jordan Spieth finished strong!

In my new book, Find Your Lane, Chapter One is titled “it’s not how you start, but how you finish” which revolves around defining moments and the importance of making adjustments for success. We all have what I call defining moments. One of those defining moments for me came when I was having a conversation with my wife early in our marriage about our future. We were driving down the highway one afternoon on our way home from visiting our family when my wife asked me if I was planning on finishing college. I had started my journey toward a bachelor’s degree about four years earlier when I decided to leave after my freshman year to get married and start a family. Now, two children later, she was curious if I had been thinking about the future or was just going to accept the current situation with no plan in mind. That was a defining moment for me because I realized that my future was in my control…

As we drive past the midway mark in 2017, are you accepting the status quo or planning to make adjustments for a strong finish? Some examples might include:

  • If you have been managing your employee relocation in house, maybe this is the time to finally engage a partner for a better experience for you and your teammates.
  • Are you personally wanting to complete a certification that you have been wanting to achieve to elevate your career? Now may be the time to include on your list of items to finish in 2017!
  • Maybe you made a list of goals and haven’t looked at them since the beginniing of the year because life just got in the way. This may be a a defining moment for you to pick up the list to get started on achieving some of these goals.

“Life comes down to a few moments, and this is one of them.” (Bud Fox, Wall Street)

Call to action: What is your defining moment for 2017? Pull over and park to reflect. Maybe this is your time to reach out to a colleague to find ways for you to make an adjustment for a strong finish in 2017!

This has been “A Relocation Minute” on “Defining moments” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller

“Find Your Lane” book can be purchased on Amazon, visit http://www.BruceWaller.com for more information.

What should you look for when moving your employees household goods abroad?

International relocation continues to be on the rise as companies expand in global markets. These expansions often include the need to relocate an executive(s) household goods for short-term and in some cases, long-term assignments. Companies with a large population typically have a great program in place to support each assignment from executive to developmental employee relocation. However, there are also companies opening in new markets or those that relocate fewer assignments that are often overwhelmed and need support to help employees with transition – especially with the household goods move!. 

So, what are some keys to look for in a household goods relocation partner?

  1. Affiliations: Ask your moving partner about their network of highly qualified market leading companies who have been vetted for financial, security and legal compliance. Partners with FIDI, FAIM certified and in compliance with OMNI standards can have added value.
  2. Technology: On-demand reporting will elevate the experience for all associates involved in the process. Reporting can include shipping information, quality metrics and transit details along with shipping documents to help create peace of mind when managing the process.
  3. Cost Competitiveness: Moving providers can sometimes be more competitive in traffic lanes with a network that allows “choice” among qualified partners and procures ocean freight as part of consolidated purchasing power to help leverage costs of a TEU.
  4. Move Coordination: An experienced international coordination team will provide single point contact for counselling and door-to-door transportation. They will also manage booking of the ocean/air freight, management of overseas partners, customs clearance, and quality assurance.
  5. C-TPAT certified: This credential can reduce the number of port inspections which result in savings to the client in the form of fewer inspection fees and fewer shipments delays.

Call to action: Reach out to your relocation partner to discuss some of these talking points for your next international move. As you may know, the household goods move is based on volume and country and can be a very expensive assignment. If you don’t have a partner, let us be a resource for you!

“Your most important work is always ahead of you.” (Tim Tebow)

This has been “A Relocation Minute” on “International Moving Tips” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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