Tag Archives: employee relocation

Use these 10 C’s when considering CHANGE in any organization!

Are you responsible for recruiting or mobility on your HR team? Do you feel like your on-boarding program continues to evolve when relocating talent or needs a refresh? If you say evolving, I say keep going! Unfortunately, the response I hear most often is… we really need a refresh. However, a refresh often requires an investment of time and energy during the assessment, then more time and energy “selling” to leadership. Sound familiar? This is why the majority of companies that need a refresh settle for the status quo.

This is similar to the time and energy it takes to recruit and develop talent in any organization as well… you just have to “C” (see) it from your (internal) customer lens. In other words, if you were relocating to a new city for a new role, are you doing everything you can to make it a great on-boarding experience for your team members or just using the “we’ve always done it that way” approach because you lack resources? Next time you sense a need to change or improve the experience for your teammates relocating, consider pulling in some of your stakeholders and use these 10 C’s below. Using a status quo approach could actually be costing you more “time and money” than you think.

  1. Be Committed to the development of the policy and partnership. This may take some time, but it is the heartbeat to any successful program.
  2. Be Consistent managing policy which may include “exceptions”. Tracking exceptions can be a game changer each year during the client review. Know whats driving these needs.
  3. Collaborate with all stakeholders this includes HR, Recruiters, Business Unit leaders, Vendors, Executives, etc… Be open to hearing other leadership perspectives.
  4. Continuously improve and evolve your program. Attend local relocation conferences as well as invest in WorldwideERC for an assortment of mobility resources.
  5. Have the Courage to BE BOLD and make adjustments during the process. Every relocation has different elements.
  6. Be an Champion of the program so other team members understand the on-boarding impact. Once you have established your program, meet with stakeholders to share success.
  7. Communication is key with all stakeholders even when you have bad news. Be proactive and push information rather than pulling.
  8. Change policy when needed. Sometimes there is no need to wait for an end of year review when a change is immediate.
  9. Challenge the status quo. Your employees and family relocating will appreciate this approach. Develop a passion for providing a great experience no matter the challenges.
  10. Have Compassion and empathy for family challenges along the way. All moves are not created equal. Family issues are one of the biggest reasons for a failing assignment.

…and most importantly, be Calm… Relocation can be stressful, especially when you are in reactive mode. However, it is minimized when you have a purposeful program. Everyone understands the process and is in alignment with expectations which leads to more positive outcomes for the team members and their family.

Call to Action: Schedule a client review and find out what other options are out there to elevate the experience for your team… or consider attending the next relocation meeting in your area. Visit WorldwideERC.org for mobility resources and for local chapter information. In Dallas, check out NorthTexasRelcoationProfessionals.org

Quote of the Week… “Be the change that you wish to see in the world.” (Mahatma Gandhi)

This has been A Relocation Minute on “10 C’s to CHANGE” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

NTRP is Driving Relocation in North Texas with Purpose

Do you have Mobility responsibility in your organization? If so, you need to “plug in” and connect with the North Texas Relocation Professionals, a WorldwideERC chapter in North Texas! On Feb 7, NTRP kicked off 2018 with some great speakers to share information about relocating in North Texas with Purpose. Special thanks to Jessica Heer, VP Talent Acquisition, Dallas Regional Chamber for sharing information with our members on “Say Yes to Dallas” campaign, and David Arbuckle, Vice President-External Affairs with Texas Central as he shared information on “The Bullet Train” project. Both speakers brought a wealth of information and value for our members and guests…

Here are a few takeaways for you to review too!

Jessica Heer, Dallas Regional Chamber

  • More than 70 HQ relocations in last 5 years. (it’s actually over 100 now!)
  • Why is Dallas so attractive? Economy, Airports, College Graduates, and Affordability
  • Recently launched http://www.SAYYESTODALLAS.com campaign on twitter and Instagram
  • 2017 Nationwide Survey for Millennials (19-37 years old)
    • 4 in 10 looking to relocate
    • Cool, fun, innovative, progressive, and affordable
    • Dallas ranked #9 (Denver #1)
  • Website also includes a cost calculator
  • Traffic congestions has decreased significantly on I-35 and I-635 with Texas Express
  • Over 380 outdoor parks to enjoy in Dallas
  • Dallas Essentials Guide in a must review – check it out on the website!

David Arbuckle, Texas Central

  • The Texas Bullet Train is good for Texas
  • Dallas to Houston in 1.5 Hours / 200 MPH
  • Trains run every 30 minutes / Always on / seats every 30 minutes
  • 53 Year Safety Record in Japan
  • $10 Billion investment / $36 Billion Impact for Texas
  • Create 10,000 Jobs / 1500 once completed
  • Shuts down at night for maintenance
  • No road crossings / either up over highway, or below highway
  • Breaking ground 2019
  • Opens 2024

Our members/guests asked some great questions during the meeting including questions about safety, capacity pricing, carry-on limits, and terminal parking. David did a wonderful job responding to each question including something we don’t think about when it comes to parking. He mentioned there will be enough parking, but we really don’t know if there will be as many people driving cars in next 6-8 years with carpooling playing a big transit role to and from airports. Parking space at terminal is still in review. For more information, check out our website http://www.northtexasrelocationprofessionals.org We hope to see you at our next meeting on April 19th as we discuss Tax Reform challenges and success stories with Relocation Management Company leaders in North Texas at Omni Hotel in Frisco, Texas.

Call to Action: Check out www.sayyestodallas.com to review/share information for employees moving to Dallas, or www.TexasCentral.com to access Bullet Train project forum.

Quote of the Week… “Coming together is a beginning; keeping together is progress; working together is success.” (Henry Ford)

This has been A Relocation Minute on “NTRP is Driving Relocation with Purpose in 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

These innovations can change the experience for your talent relocating in the US or abroad in 2018!

I recently read a story about when Henry Ford manufactured his first automobile, it didn’t include a gear for reverse. Can you imagine what it would be like if he decided to quit improving the experience at that point? Do you remember some of the first cell phones? They were so big that they couldn’t fit in our pockets to carry around and were heavy as a brick. The technology was fascinating, but nothing like the improved phones we have in our pockets today. Great companies evolve because they have a continuous improvement mindset, and create a culture of accountability to always be looking for ways to better the product, or service which ultimately leads to a better experience for the customer.

In the recent BRGS “Talent Mobility Trends Survey” posted in January 18, 2018 edition of WorldwideERC “Mobility” magazine, 63% of companies have mobility high on their organizational agenda. In fact, 85% say they have made changes, plan to make changes, or are planning to make changes to the way employee mobility is managed to better align overall with the business strategy, develop innovative strategies, and help business leaders achieve their goals and objectives for success.

Some of the changes companies have made, or plan to make to enhance the mobile employee experience include:

  • Develop mobility intranet pages
  • Work with leadership to promote mobility
  • Launch employee satisfaction surveys / focus groups
  • Increase transparency into the career benefits of mobility
  • Improve frequency if communications
  • Invest in employee facing technology / apps
  • Set up a mentor / spouse program
  • Publish more success stories

What plans for innovation does your company have in 2018?

It really doesn’t matter if you relocate 5 or 50 employees / families each year, they are ALL important. Focusing on improving the customer experience is on the forefront of many industries today including mobility, and it will take innovative changes to make significant impact for the employee and family relocating.

Quote of the Week... “Insanity is doing the same thing over and over again and expecting different results.” (Albert Einstein)

Call to Action: Review the list and add at least one innovative strategy to consider for 2018. Share with your team and see if you can create positive impact for your program. Your employees will appreciate it and so will your mobility team!

This has been A Relocation Minute on “BRGS Survey Talent Mobility Trends” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

When you grow in your leadership, everything around you will grow too! Check out http://www.BruceWaller.com to review my latest leadership book “Find Your Lane” on sale at Amazon and DRIVE with PURPOSE!

Self Storage or Van Line Storage? 4 things to know!

One of the exciting things about a great economy is a robust housing market and being able to sell your home quickly. We are seeing this across several US markets. Sometimes, it’s so quick that you don’t have a new home to move into, which may require you to place move your personal household goods into short term storage until you can close on your new home.

Many times an employee relocation will include short-term storage with the van line while the employee searches for a new home. However, there are times when the family will be responsible for storage costs because the storage is not included in relocation policy, or the company may have provided a lump sum for the employee relocation which leads to a question I hear many times during the year: Should we use van line storage, or find a self-storage unit to minimize costs?

When helping families relocate, I often share the information below to help customers make an informed decision on this important topic. Consider these 4 points next time you or someone you know is moving into storage.

  1. Estimated Cost… A visual survey provided by the van line surveyor can help determine not only the estimated cost for the van line storage, but will also provide you with the information needed to determine self-storage unit size which is needed to compare costs. If the storage unit doesn’t have trailer access, there may be additional fees for smaller truck to “shuttle” for unloading too.
  2. Valuation Coverage… if you decide to use personal storage, be sure and check all items as they are unloaded into the storage unit for damage. When using van line storage, items are checked in / out storage for continuous coverage. Items placed in personal storage are typically not covered once unloaded.
  3. Protection… If customer decides to use personal storage, be sure to have plenty of blankets on hand to protect furniture items when unloaded. When items are placed in van line storage, blankets are provided for protection to minimize any damage while in storage.
  4. Access… When household goods are placed in van line storage, they are “vaulted” (loaded in a secure wooden box) for security, which doesn’t provide immediate access customer. You will need to call in and schedule appointment 24-48 hours so staff can locate your vaults for access. The advantage is minimal handling to prevent damage during storage to delivery.

Depending on where items are being stored, storage costs will vary from city to city. So be sure to look at all variables to make the best decision for your family. Many times, the van line storage will provide more advantages, as well as make it easier to coordinate the delivery when the new home at destination is ready!

“Policies are great, but without flexibility, you might lose your talent.” (Joe Crumly)

Call to action: Contact your relocation partner to confirm advantages and disadvantages for storage to share with your teammates relocating. With low inventory, storage is on the rise!

This has been “A Relocation Minute” on “self-storage or van line storage” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com. 

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3 Takeaways from WorldwideERC Global Workforce Symposium 2017!

The last week of September, I enjoyed the opportunity to spend 4 days in the city of Chicago attending WorldwideERC’s Global Workforce Symposium annual conference. The week started with partner meetings and the opening of the marketplace where exhibitors get to share their latest products and services. I always enjoy attending the marketplace because it is a great opportunity to not only learn about new services, but a chance to meet up with past friends and meet new ones too while having great conversation around the industry we enjoy called RELOCATION. 

Anytime I attend a conference, I always try to achieve 2 objectives. The first objective is to expand my network. This takes time and courage to step out and say hello to someone you don’t really know, but want to connect with because of the common thread of relocation. Your network will allow you to be more resourceful and give you another channel to verify and validate throughout the process of helping clients and business partners.

The second objective is to learn something new to apply for myself, or someone I know. This takes investing time to attend the educational sessions offered during the conference. I really enjoy the sessions that share trendsetters, and things to be watching for in the industry.

Today, I want to share 3 conference takeaways that you might be interested in learning about as well.

  1. Technology continues to enhance our industry. I enjoyed the sessions “Has Technology replaced service” which was quite fascinating hearing from a panel of experts. Some of the technologies discussed included email picture signatures, video surveys, 24/7 platforms, gaining efficiencies, generational differences, AI, Augmented Reality, and security. Another interesting note was the idea of hiring talent with technology experience and training the relocation skills.
  2. Duty of Care continues to be a hot topic especially during a time of natural disasters. This is the importance of Risk and Compliance obligation. What are we doing as corporations, and supply chain to engage in the process? Interesting note that 80% of ee think the company has a legal obligation, while 46% of companies actually have a policy. Some of the other notes in this area included the temp housing security such as air B&B. Be on the lookout for continued conversation around this topic.
  3. Lastly, BE BOLD! We all enjoyed hearing from an expert corporate panel facilitated by Peggy Smith, President and CEO of WorldwideERC. Peggy helped drive some real conversation around the topic of being bold… from corporate leaders to partners. Imagine the possibility of corporations including their partners for onboarding just like their new employee population. Imagine the possibility of driving business strategy in the mobility space. Maybe it’s time for us to “hit refresh” and be bold to start the next conversation.

Bonus was hearing from Mitch Joel. He shared some much about disruption, transformation, and innovation. But the takeaway for me was around marketing and the 3 components needed for success. These included Image, Mobile First, and the important of being social.

Call to action: Let me know if would like to learn more about the conference, consider registering for NTRP event on October 18 to hear Peggy Smith in Dallas. You can register at http://www.northtexasrelocationprofessionals.org or you can visit WorldwideERC at  http://www.worldwideerc.org for more information. It’s time to be bold and refresh our thinking in mobility!

This has been A Relocation Minute on “WorldwideERC Global Symposium” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon! 

Find your lane when onboarding talent that requires relocation.

Companies come in all shapes and sizes. There are large organizations with complex organizational structures to smaller companies that have only a few employees. One common thread is the need to achieve business goals which requires attracting talent. Many times the best talent can be found locally, but often requires mobility for a new candidate, an executive opening a new office, or even an employee in a developmental role.

When relocating employees, we have learned that different lanes will yield different experiences for the employee and family. There are basically three lanes to consider when managing a relocation for both US domestic and international. Each each lane has many  positives, but can also present potholes and the opportunity for detours to help make each relocation a better experience for the employee and family. Some employees don’t have the time or expertise to manage a lump sum relocation which creates challenges trying to get family transitioned,, while other employees are looking for a great experience, but the company doesn’t have the bench strength to manage the program and need a relo partner for support.

So which lane are you in?

  1. Lane 1 Lump Sum Relocation
    This lane is easy to manage/administer, but can be costly due to taxable income for companies when grossing up or to employee receiving non-taxable income. There is a  lump sum “plus” program that can be less costly and a detour to consider for best experience.
  2. Lane 2 In House Relocation program managed partnerships by HR staff.  Managing relocation takes expertise and bench strength, but can yield great results for the relocating employee working with partners they know and trust. The pothole to avoid is bidding moves during the summer peak season. Investing time identifying partners for the employee and family and using a distribution model will elevate the experience for everyone.
  3. Lane 3 Outsourcing / Partnering with Relocation Management Company. This is a great option when you have limited resources to manage and support executives with home sale purchase, as well as capturing expenses for tax reporting and more flexible. The key is to align with the RMC that best fits your program goals and culture.

Call to Action: Do you want to learn more about potholes and some of the detours available for your team? Attend HRSouthwest Conference on October 2, 2017 in Fort Worth, Texas to attend my session. Register at http://www.HRSouthwest.com.  If you can’t make it to the conference, reach out to your partner to identify potholes and the best way to navigate around them, detour, or just change lanes for best experience.

“If you could get all of the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” (Patrick Lencioni)

This has been A Relocation Minute on “Find your lane onboarding talent” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

What is your defining moment in 2017?

It’s not how you START, but how you FINISH”

Jordan Speith started the final round of the 2017 British Open on Sunday with a 3 shot lead and had only 5 holes left to play in the championship. He had lost the lead by one stroke to his opponent Matt Kuchar. Jordan had a terrible start and was not playing championship level golf, BUT then he catches fire by scoring a 5 under over next 4 holes to win another major championship. Jordan Spieth finished strong!

In my new book, Find Your Lane, Chapter One is titled “it’s not how you start, but how you finish” which revolves around defining moments and the importance of making adjustments for success. We all have what I call defining moments. One of those defining moments for me came when I was having a conversation with my wife early in our marriage about our future. We were driving down the highway one afternoon on our way home from visiting our family when my wife asked me if I was planning on finishing college. I had started my journey toward a bachelor’s degree about four years earlier when I decided to leave after my freshman year to get married and start a family. Now, two children later, she was curious if I had been thinking about the future or was just going to accept the current situation with no plan in mind. That was a defining moment for me because I realized that my future was in my control…

As we drive past the midway mark in 2017, are you accepting the status quo or planning to make adjustments for a strong finish? Some examples might include:

  • If you have been managing your employee relocation in house, maybe this is the time to finally engage a partner for a better experience for you and your teammates.
  • Are you personally wanting to complete a certification that you have been wanting to achieve to elevate your career? Now may be the time to include on your list of items to finish in 2017!
  • Maybe you made a list of goals and haven’t looked at them since the beginniing of the year because life just got in the way. This may be a a defining moment for you to pick up the list to get started on achieving some of these goals.

“Life comes down to a few moments, and this is one of them.” (Bud Fox, Wall Street)

Call to action: What is your defining moment for 2017? Pull over and park to reflect. Maybe this is your time to reach out to a colleague to find ways for you to make an adjustment for a strong finish in 2017!

This has been “A Relocation Minute” on “Defining moments” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller

“Find Your Lane” book can be purchased on Amazon, visit http://www.BruceWaller.com for more information.