Tag Archives: coaching

Questions from the “lens” of your talent relocating.

I remember relocating from Oklahoma to Texas over 20 years ago. My wife and I had so many questions from the process of selling our home at origin to where we would live in the Dallas area. The best thing a company can do for their candidates relocating is develop a partnership with a company to help guide the candidate/family during the transition. There are so many questions needing to be answered and many times the spouse is left coordinating the move. …and change creates “fear of the unknown” especially with when relocating to a new city for a new opportunity.

One of the tasks a candidate thinks about when accepting a new job that requires relocation is the movement of the household goods. The key to any successful household goods move ALWAYS starts with the “pre-move survey” which is the first touch point following the introductory call. This is an area I enjoy about my role in relocation, because it allows me to learn first hand about what’s most important to the employee/spouse during their upcoming relocation. I hear questions from “how will my personal items will be packed?” to “how long it take to pick up and deliver for planning”? I will be sharing questions during peak season from the employee lens to help equip you and your employees with relocation resources. I hope you find it helpful!

This weeks question from the customer…

“I am wanting to move next Tuesday from Dallas to Houston. Can I have delivery on the following Saturday? If not on Saturday, then can you hold my household goods for 2 weeks because I start my first day on Monday then I’m traveling for 10 days before I can accept my shipment?”

Answer…

Interstate and intrastate move transit times are based on the weight of the shipment and miles to destination. In this scenario, the move delivery spread is generally 2-4 days to allow the van operator time to load additional shipments to maximize his trailer. This means the delivery would be scheduled for Friday or Saturday depending on van operator assignment. Many times with a “short distance” move, the preferred delivery day can be planned for a one day delivery which is what we were able to achieve for a great customer experience.

In some cases, we would need to place the household goods in storage, then plan the delivery once the employee returned from traveling unless her or she would be able to have a family member it friend accept delivery! The key is to listen, learn, and respond with best approach for the best customer experience on every relocation.

Quote of the week… “The first step in leadership is not action, it’s understanding.” (John W Gardner)

Call to Action:  Delivery guidelines change when peak season begins in May and run through September. Reach out to your preferred relocation partner to discuss strategies for best employee relocation experience. …or send me a note for questions. I’m always glad to help!

This has been A Relocation Minute on “questions from customer lens – delivery time” with  Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Would you be invited to “The Masters” in your profession?

In the words of Jim Nance, “The Masters is a tradition like no other”. This is a major golf championship tournament played each year on a legendary golf course where only the best of the best in golf are invited to play for this prestigious championship. It’s always fun watching the leaderboard on the final day as players move up and down chasing the title. These players are the best in the world which is why they are called “The Masters”.

These professionals didn’t become masters overnight. Many have been working on their craft since childhood putting in the work to one day be reassured for the championship. It’s a dream for the winner to be able to put on “the green jacket” to mark being a “masters” champion leaving their legacy in the history books.

As I watch these players on the final day, I observed many common threads these “masters” have in common that we can all learn from so we can work each day to be masters business leaders in our organizations.

So what are they?

Here are six traits to help you start a conversation about goals to work toward “the masters” in your profession!

  1. Focus. Before the day, each player plans a strategy on how they want to play the golf course and stay focused on execution of every shot! What strategies are you focused on each day to help you achieve year end results?
  2. Resilient. When a player has a bad hole, they understand how to regroup and continue their focus on making good shots through the round. Sometimes we have a bad day in HR with an unexpected outcome or a salesperson might lose a sell that he/she was counting on. We need to be resilient and keep working toward our desired outcomes.
  3. Commitment. It takes years of practice to become a master. Players hit shot after shot from sunrise to sunset. What do you practice each day as a daily discipline? Are you networking, working on an important presentation, or preparing for that next big meeting? There are some days when you may not feel like putting in the work… Do it anyway!
  4. Desire. To be “master” takes a burning desire to be the best! If you want to elevate your leadership, you need to have a strong anchor or “WHY” to drive each day with purpose. When Patrick Reed, 2018 Masters Champion was interviewed, he shared that he had a goals of winning in 2018 including a major. What are your goals? Write them down and review to make sure you have an anchor!
  5. Collaborative. Each player has a caddie to talk with during the round to discuss strategy and alignment with execution. Who are you talking with each day in your office. Do you have a mentor, business partner or group of leaders to meet with during the week? If you manage HR, are you collaborating with each of your stakeholders and business partners to achieve best results when on boarding, relocating, or developing talent?
  6. Continuous Improvement. One of the questions for the runner up was, “what can you learn from this tournament?” I love this question and listen closely to the response because this is where the power lies. Masters players always have something they want to work on to improve. They are always working on their grip, their swing, their putting and more everyday. They never accept “having arrived”. What is a skill or discipline that you can work on this week or this month to move you closer to mastery? The habit of continues improvement will move you closer to becoming “master” in your profession!

Oh… and they work really hard everyday!

Do you have any other traits that you add to this list? Please share in the comments.

Quote of the week: “We can issue you everything, but desire!” -Walter Causey

Call to Action: Do you have a mentor or someone to collaborate with? What are your goals? Ask them to help you identify a skill that will help you get closer to your goals. You might be closer to “The Masters” than you think! Find your lane and Drive with purpose!

This has been A Relocation Minute on “The Masters” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

What is success to you?

In his new book, Million Dollar Habits, Brian Tracy defines success as follows:

“Success is the ability to live your life the way you want to love it, doing what you most enjoy, surrounded by people you admire and respect.”

I absolutely love this. It doesn’t say anything about money or fame… it’s about living life the way you want it. Yes, money gives you options and fame often gives you a platform to share your message, but at the end of the day… it’s about how you want to live your life. 

This is the essence of my book, Find Your Lane… the ability to navigate your career that gives you a chance to experience success as described above. It starts with you. I call it maintaining your vehicle, which is the importance of investing in yourself. If you want to experience success, then you must find a way to define what it means to you…

Here are 3 things that may help you on your journey…

  1. Perspective… Be intentional each day by creating time in the morning or evening to read and think about whats important to you. This will lead to fresh ideas and strategies to apply for acceleration in your career.
  2. Plan. Be purposeful and invest time to plan and set goals each week that will be most  meaningful. Invest 15 minutes to review expected outcomes at end of each day. It is like planning your road map on a trip. It will make the difference in your results.
  3. People. In my book, I call this “Investing in your people zone“. Be purposeful and open minded as you connect with people. Find common threads and look for ways to be open minded and transparent to help each other. Remember that “Your network will be your net worth”. Relationships really do matter!

Quote of the week: “When you learn, teach. When you get, give.” -Maya Angelou

Call to Action: What is your definition of success? Write it down and share with others… I would really enjoy hearing your perspective! Send me an email bwaller@goarmstrong.com

This has been A Relocation Minute on “what is success ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

3 strategies to help you accelerate in 2018!

Last weekend I particpated a 5K Run for the second time ever. In 2017, I set a goal to run in a 5K and finish in 30 minutes. I achieved running the 5K, but fell short of my time goal by about two minutes. One of the things I was hoping to achieve was to run the race without stopping. Unfortunately I had to stop at about two miles to rest and then again at two and a half miles. Once I stopped it was hard to get in the flow again.

In 2018, I set a goal to run once again. I thought about trying the 10K, but felt like I needed to conquer the 5K before moving on. This time I set a goal the same goal to complete the run in 30 minutes and finish the 3.1 mile run without stopping. When I finished the race, I realized that my time was about the same as previous year, but I was able to run the entire distance.  The key was setting my own pace, and not focus on what others were doing. Even though it was still challenging, it gave me confidence knowing that I could achieve the goal, and continue to improve my performance for the next run.

As I was running, I noticed several leadership takeaways that might help anyone in the workplace or when trying to achieve a goal including these three strategies below:

  1. Find Your Lane… and focus on being consistent. Like the tortoise and the hare, I noticed a guy running with me for the first two mile’s. He started really fast, then tiring out and walked until I caught up, then running ahead, then tiring and walking and finally walking on mike 3 to the finish line. Many times we don’t plan for the day or week and find ourselves in reactive or catch up mode. Establish a routine each week for purposeful actions.
  2. Surround yourself with encourager’s… One of the things I enjoyed this year was to run the race with my son in law. Having someone to share the moment with is always more enjoyable. Also, after each mile there was a group of smiling people clapping and shouting positive affirmations to encourage runners to keep going. “You can do it. You got this.’ When I walk into the office each day, my boss and other coworkers are often smile and say “how is everything going?”, “Is there anything I can do to help?”, “You got this!”, “Keep, going!”. Surround yourself with the right people to encourage you when times get tough.
  3. Writing down a goal is a critical… Did you know that people that write down goals have a better chance to achieve success than those that don’t. In fact, only about 10% of the people that set a New Year Resolution achieve success. The first step toward achievement is to set a goal and write it down. . More importantly, share with others you know to help you with strategy and to help you stay focused on achieving success.

Do you have a goal? Is it in writing? Are you surrounded by encouragers for success? Please share… I would enjoy hearing about how things are going for you in 2018!

Quote of the week: “I just felt like… running.” (Forest Gump)

Call to Action: What’s a goal that you would like to achieve in 2018? HR Certification, Run a marathon, increase your sales? Write it down and use these strategies for success!

This has been A Relocation Minute on “3 strategies to help you accelerate in 2018 ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Mentors can absolutely change your game!

In high school, my football coaches guided and inspired me to be my very best both on and off the field. In business, I have had the good fortune of having great mentors for the past 20 years. They have guided and encouraged me during challenging times, and to celebrate successes when times were going my way. Mentors can change the game for you as a mentee, as well as for a mentor giving back to others. I have been a mentor for others in our company as well as for college students and young professionals for guidance as a business leader, HR practitioner, or in the mobility space. When you give back some of the leadership lessons that others have poured into you during your career, life can be so much more fulfilling.

In 2018, I am teamed up with a college student studying Human Resources at Texas Women’s University. She is so passionate about HR and has a heart for continuous learning. We were recently discussing some of the value of our partnership and it reminded me of the similarities we have when we partner with others in our company and in our communities. For example, in relocation, a mentor can be a business partner that not only helps with a transaction, but provides resources and shares information to help your team develop AND transform your leadership which will result in a better program for your talent relocating. The value outcome is better relationships and better value for the recruiting teams. A mentor can help mentee’s drive positive outcomes and take their career to new levels.

Some of the value we discussed included:

  1. Networking: Mentors can help mentees or customers connect with the right people. As I am reminded, two are always better than one and three aren’t easily broken. There is a network of resourceful people waiting to help you connect.
  2. Review and Validation: Mentors can help mentees create or validate communication or decision points. Mentors have already been down the road and can provide wise counsel. The mentee or customer just needs to be vulnerable and ask for best approach methods. When we seek wise counsel, we are equipped for a more successful outcome.
  3. Trust worthy partnerships: Mentors respond quickly to the needs of their mentees and customers because they understand the importance of urgency and timing for the mentee or customer to have success. Partnerships change access points. It’s like always having a coach available (on call) to help you for the rest of your career.

What are you doing to add value for others on your team, or in your community? Consider mentoring high school, college students, or young professionals or even someone in your organization. If you are needing help as a mentee, now may be the time to reach out to a mentor or service provider for guidance and support. People really enjoy helping others when they know how they can help.

Quote of the day… “The purpose of life is to live a life of purpose.” (unknown)

Call to Action: You don’t have to do school, business, or life alone. Call someone today and ask for guidance as a mentor, mentee, or maybe you need a partner to support an area your are responsible for in your company. If you don’t know who to reach out to, call or send me an email and I will be glad to provide some guidance.

This has been A Relocation Minute on “Mentors can change the game” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, Barnes and Noble or Kindle Version!

It’s time to “HIT REFRESH” on your relocation policy…

In his new book “Hit Refresh”, author and CEO of Microsoft Satya Nadella shares a story about transformation at Microsoft and the quest for new energy, new ideas, and renewal. When you hit refresh, it’s not about starting over, but “clearing the clutter” for a refreshed update. 

Since the elimination of the moving deduction in the recent “Tax Cuts and Jobs Act”, it’s time to refresh your relocation policy. One suggestion is to remove the moving deduction language being an “IRS requirement” since it is no longer a tax deduction. However, you may want to keep the “time and distance” content as a parameter as a guide for mobility benefits. Based on feedback from WorldwideERC members on the community forum, many plan to keep the time and distance content as a guide for their program as you can see from a few examples below:

  • We are still using the distance test as an eligibility requirement.
  • We are still using it as an eligibility for relocation benefits. The business needs some sort of guidance so easier to just maintain it irrelevant of tax ability.
  • Most of our clients are electing to leave the distance test in their policies, removing all reference to IRS guidelines and calling it a company requirement for eligibility of relocation benefits. They are also keeping in the 1 year from the new job start date for completion of benefits also as a company requirement.

It is getting more difficult to hire the best candidates and employee relocation will continue to be a significant part of the process to attract and retain key talent. What will your company be doing to elevate the onboarding experience for your relocating employees in 2018?

If you would like to access this information or more on the moving deduction feedback, visit WorldwideERC community https://www.worldwideerc.org

Call to Action: Review your relocation policy with your partners to confirm the verbiage that you would like to communicate with your candidates as well as other potential changes in 2018. It’s a great idea to review or HIT REFRESH on your policy each year…

Quote of the week: “A team is a not a group of people that work together. A team is a group of people that trust each other.” (Simon Sinek)

This has been A Relocation Minute on “Its time to hit refresh on your policy” with Bruce Waller,  For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

3 strategies to include when planning your road map for success in 2018!

In February of 2004, I was ready to make a change in my career. I wanted to pursue a sales and marketing role, but knew that I had little experience and no clients to bring with me which might limit my chances of being hired. However, I had a plan that I shared during my interview which is what ultimately landed me the job. I explained how I was able to network with others to get an interview set up, then shared a written plan of the companies that I would be pursuing as potential clients and business partners. I also shared my personal growth plan too!  It doesn’t matter if you are an HR Manager, a mobility professional, or someone looking for a different role in the company, When you plan ahead, you are more effective and drive your career with purpose. 

As we begin the New Year, think about (and write them down) some of the important things that want to accomplish each day, each week, or each month. Share these goals with others in your circles, especially your supervisor so they know what you are working toward. Make sure you align your personal plan/goals with your company goals. Then review for alignment (and make changes when needed) throughout the year.

Here are a few ideas to help you plan for 2018!

  1. Set Goals: Invest one day to think about what’s important to you and write down 3 goals that are important to you. It might be leadership training, or how to elevate your mobility program, or something personal to help you become a better leader. In 2015, I wrote down that I wanted to publish a leadership book. I didn’t publish it until two years later, but was working toward the goal because I had written it down and reviewed often.
  2. Burn the Boats: 2017 ended last month… It’s a New Year!!! In my book, I share a story about a Spanish Army Leader that advised his guys to “burn their boats” once they had reached the island to take on warriors, so they would know there was no going back. Be committed to your goals and dreams even when things get tough. It may be a goal to learn something new while you are in your current role that will help you move to another role.
  3. Dream BIG: I once heard John Maxwell say “if it is your dream, no one can talk you into it, and no one can talk you out of it”. Whats your dream? Write a book, be the #1 sales producer, achieve an HR or Mobility certification, or even be a keynote speaker? Write it down, share with others, and review often. Be sure to include others on your journey to give you feedback and perspective along the way.

Call to Action: Set 3 important goals this week and hang them up in your office for review. Share them with 3 friends, post on social media. and send them to me too! I am confident you will hit them when using these strategies! Find your lane and make the most of your journey in 2018!

“You are never too old to set another goal or to dream a new dream.” (C.S. Lewis)

This has been A Relocation Minute on “Planning for success in 2018” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!