Tag Archives: capacity

Drive the candidate experience with purpose when relocating talent this summer

In Chapter 6 of my book “Find Your Lane”, I share the importance of driving with purpose.

“When you drive or lead with purpose, you are committed. Commitment is the key to getting through the tough days and making it to your destination. You can’t be half in or even 90%, you have to own it!  Whether it’s finishing college, advancing in your career, or improving your marriage, you will need to be committed all the way for the most effective results.”

This is also the case when you are trying to relocate talent for your company.  For example, Tax reform has created a lot of questions and is driving conversation around changing mobility programs to a “lump sum” benefit which often places the burden on employee (and spouse in most situations) to manage the relocation on their own. This will decrease the experience in most cases since the majority of families need support during this difficult transition. They need a concierge and a coach to help elevate the onboarding and relocation experience.

Did you know over 40 million families move each year in the US and the majority of these moves happen in the summer from the time school gets out in May until school resumes in September?

This brings many challenges that requires comprehensive and many times complex coordination by relocation and transportation companies to meet customer expectations and make each move a great experience for each family. This time of year is more important than ever to have a partner you work with that you know and trust.

As we get ready for the upcoming summer peak moving season, let me share 10 things to consider as you drive your program with purpose to make it a great moving experience for your employees moving:

  1. Schedule the moving survey as early as possible. A successful move starts with a successful move plan.
  2. Reserve moving dates 2-3 weeks prior to your loading dates. Don’t wait. Many areas of the country close dates early especially during the summer.
  3. Stay away from “bidding” moves during peak moving season. Capacity pricing actually drives pricing up and employees and relocation companies aren’t committed until the customers says yes which can be too late to get their preferred dates.
  4. Some “difficult to service” areas may require a “virtual survey”.
  5. Need one day delivery? Ask about small shipment container options. Some include free storage up to 3 weeks.
  6. Transit spreads will be longer due to driver “hours of service” regulations and ELD mandates.
  7. Make sure you have full replacement valuation coverage.
  8. Want your boxes picked up after unpacking, ask about getting a debris pickups.
  9. Ask about other relocation services when moving such as home marketing assistance and home searches in new location.
  10. Draft or update your policy… Discuss with your partner for expertise and support!

Quote of the week: “Not everything that counts can be counted, and not everything that can be counted counts.” (Albert Einstein)

Call to Action: Have questions when moving your talent to elevate the onboarding experience? Reach out to a partner to help you achieve your business needs this summer! The return will significantly exceed the time invested.

This has been A Relocation Minute on “drive with purpose when relocating talent” with Bruce  Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page.

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon, or Barnes and Noble. Available on Kindle edition too!

Size matters! 3 reasons why containers will elevate the experience for employees relocating.

As you may know, the transportation industry has been hampered with a driver shortage over the past few years. This has created a significant challenge for the household goods moving industry, especially during peak moving season (May – September). However, these challenges have also led to new opportunities to serve our clients with a new model for small shipments called “container move program”! The container move program is a concept that allows moving providers to transport smaller shipments via containers instead of loading direct on the moving van, and is creating a better experience for the employee relocating.  

Here’s why:

  1. EXPERIENCE: The container moving service caters to the small move, but is a full service moving experience. Shipments are packed/ loaded/delivered by professional movers, while protecting furniture with disposable pads during transit.
  2. PLANNING: Day certain load and unload. For a standard van line move, families will receive delivery spreads based on weight and miles. The smaller the shipment, the longer the delivery spread. However, the container move will guarantee one day pick up and one day delivery which is a significant benefit for the employee planning the delivery at destination.
  3. STORAGE: Up to 3 weeks use of the containers that include storage. When moves are registered, the container move includes storage at destination. This is critical when the employee is looking for a place to live. Cost for storage beyond 3 week time frame is minimal if needed.

The container move has many advantages for the employee living in a small apartment. There are also some restrictions to be aware of including size of furniture, volume, and destination. Are you aware of this concept? If not, now is the time to reach out and review how it can add value for your employees.

Call to Action: Talk to your relocation partner about container move options to see if it makes sense for your next employee relocation. It might add value when moving your next entry level hire or key talent on assignment with minimal furniture.

“The customer experience will never exceed the employee experience.” (Tony Bridwell)

This has been “A Relocation Minute” on “Container Program” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page. Also, check out http://www.BruceWaller.com to review my latest leadership book called “Find Your Lane” on sale at Amazon!

This concept will MAKE A DIFFERENCE for your employees with small moves

Relocating employees and families come in all shapes and sizes. Some employees and families have a large amount of household goods items to move that can take up the entire moving truck, while other employees are just beginning their career and have very few household items to transport to a new city. While each employee’s move may be important, they may have very different needs. One size does not fit all in a household goods relocation and it’s important to have a partner that can give your team options when needed. Let me illustrate…

I recently received a call from a customer that was looking to move from a one bedroom apartment in Texas to Colorado. Her biggest concern was Timing. She couldn’t have a long delivery window due to time restrictions with her job at destination which can be typical for a van line when moving a small shipment with a long distance. I advised there is now a way to actually schedule a preferred one day delivery for her small shipment to meet her needs through a small move container concept as long as she fit the requirements. Needless to say, she was excited to hear about this concept which eased the stress of the move for her. 

Here are 3 things you need to know about a container move for your employees this summer:

  1. Container moves include a one day preferred delivery versus the van line time of 1-3 weeks. You can set up delivery when you reserve the loading date.
  2. Container moves include up to 3 weeks of storage for no additional cost to give you time to travel and take possession on new apartment or home at destination.
  3. There are a few restrictions on the “container moves” which includes VOLUME (less than a 2 bedroom apartment / 5000 lbs.) and SIZE (items can’t be over 87″ in length.

Helping someone with different needs reminds me of the story about a young boy on the beach picking up starfishes and throwing them back in the water after being washed up to shore. A man walked up and mentioned there are miles of beaches and he couldn’t possibly help all of them. The boy then picked up another starfish and threw it in the water and said, I made a difference for that one!

Call to action: Reach out to your relocation partner this week to discuss container move concepts for your employees with small moving needs. Let me know if you need a resource and make a difference for your team needing small move support this summer.

This has been “A Relocation Minute” on “Small Container Move” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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Want a better experience for candidates moving this summer? Consider these mobility strategies…

The month of May marks the beginning of peak moving season! Schools out and families take advantage of the summer months to relocate and settle in their new city before school starts in September.

Based on different sources, there are approximately 40 million families moving annually or 10-15% of US population. However only about 15 million families are moving to a different county, state, or country while the remaining population moving is locally within same county.

There are also approximately 8000 moving companies in the US, with approx. 50% of them (4000) that belong to AMSA (American Moving and Storage Association) and have authority registered to service long distance or nationwide moves. This means (based on my calculations) that household goods moving companies will relocate an average of 18 families per day from May through August compared to averaging 6 families per day from September through April. Statistics will fluctuate based on the size of the moving office, but either way — WOW! That is 3 times more volume moving each day during the summer! The peak moving summer season can make moving more complex and requires precision moving coordination.

Therefore, it’s important to approach your move differently during this time of the year. Here are a few tips to think about sharing with your team to have the best experience when moving this summer:

  1. If you don’t have a relocation partner, get one! Capacity drives up move cost, even when you get bids… and partners will often find ways to help your team when you get in a tough spot!
  2. Advise your employees to schedule the household goods move survey BEFORE home sells. This is a great time to discuss move plan expectations to be prepared when the home sells.
  3. Communicate that preferred moving dates need to be made at least 14 days prior to moving. Some cases less time and others may be 2-3 weeks due to the location.
  4. Consider a container move approach for small apartments or when moving less items. Benefits include a guaranteed delivery date and free storage while traveling to destination.
  5. Prepare employees for increased transit times for the household goods delivery in the summer due to driver hours of service regulations.

Also, be sure to ASK your moving partner about other relocation referrals and assistance including new community information. They can help ease the complexities for your team!

Call to action: Reach out to your moving partner this month to discuss strategies to help your employees this summer. If you know someone that needs a partner, please share this information with them. They will appreciate the referral and so will their employees.

This has been “A Relocation Minute” on “Beginning of Peak Season Moving Tips” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com.
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3 Goals HR and Talent Management Leaders should have in next 30 days!

In just 60 days, moving companies across the country will start closing off dates to move families due to peak season capacity. School is out, and families start preparing for their relocation to a new city, or across country. March 16 marks the start of the 2016 peak moving season and the driver shortage over the past few years continues to make significant impact on date availability during the summer months. Did you know approx 60% of the household goods moves happen in the four month span of May, June, July, and August each year?60days

Here is some great news… There are a few things you can do over the next 30 days to prepare for the upcoming peak moving season as an HR professional to elevate the experience for your employees and ensure a smooth summer for your HR team. Here are 3 things to focus on now for maximum impact!

  1. Schedule a client review… to confirm expectations for alignment. If you haven’t reviewed your 2015 activity and 2016 projections, now is the time to make sure you and your relocation provider are in alignment with results and discuss strategies for process improvement. It doesn’t matter if you have 10 moves, or 100 moves annually. Take time to discuss volume, quality, costs, company goals and initiatives for the New Year. There are also “value added” programs available today that include home marketing assistance and other benefits with no additional cost even when you provide a lump sum. This will help elevate the experience for your employees moving!
  2. Update Policy… for both US domestic and/or international. The economy has changed in last few years. HR and Talent Management leaders are leveraging ways to be more competitive in the market to land key talent while containing costs along the way. There are many types of policies depending on how complex your program is. Reach out to your provider for benchmarking, trends, and best practices. This will give you the data needed to make changes for improvement or updates if needed.
  3. Equip your employees… Since peak moving season starts in less than 2 months, now is the time to start sharing this information with your employees moving. It’s critical they contact the moving company as early as possible to schedule the pre-move survey even if they are not ready to reserve dates. This approach allows the family to be ready to schedule move once they are ready to go. Ask your relocation provider for information to share with the employee when assigning the move. They will appreciate it. Also, try to stay away from bid moves during the summer. Moving companies typically will not reserve dates until they are secured moves and many times will frustrate the employee that is ready to reserve moving date. Use a distribution approach during the summer if needed.

Thought of the Day: “The Bigger the WHY, the Easier the HOW!” – Jim Rohn

Call to action: Reach out to you relocation partner to review 2016 peak season for alignment in next 30 days. If you dont have one, I encourage you to find one asap. I am confident you will find value in a 30-60 minute call/meeting. There may be something you can add to your program without additional costs. Your employees will appreciate it and so will you!

This has been “A Relocation Minute update with Bruce Waller” on “60 days To Peak Season”, for more information on relocation resources, call 972-389-5673, or email bwaller@goarmstrong.com. You can also follow me on Twitter @ brucewaller too!

3 blind spots YOU need to know when moving critical talent this summer!

I recently read a great book called “Enhancing Your Executive Edge” by Kim Zoller and Kerry Preston. One of the takeaways from this book was about self awareness and feedback. In this chapter, the authors talk about blind spots which is something others know, but you are not aware. When thinking about this, I can see how this also relates to employee relocation. A great relocation partner can help you see “blind spots” that you may not be able to see when moving critical talent. You may be able to improve your relocation program from both a cost and quality perspective by just having a brief review.

Here are 3 blind spots to be aware of during the busy summer peak season: Executive Edge

  1. Capacity. Typically, employees need a 7 day notice to move their household goods. During peak moving season (May-Sep), employees need to reserve their moving date at least 2 weeks prior to loading in order to secure their preferred moving date. Some areas may require up to 3-4 weeks. Direct contracted moves will always get first in line services.
  2. Cost Savings. Moving providers work with companies direct to offer significant cost savings. Companies that don’t have a partnership agreement can experience much higher costs during peak season due to the high demand of moving services known as “capacity pricing”. Even if you are getting bids, moving companies are using capacity pricing which can be significantly higher during the summer which means even if the price is lowest bid, it may not be best pricing with an agreement. Most importantly, direct billed moves are considered non-taxable income to employeewhich provides significant cost savings for employee and eliminates a company gross up cost.
  3. Safety. Peak season is the time of year when moving complaints are at their highest due to rogue movers taking advantage of families that have to pay for their own move when companies don’t have a partnerships in place, including employees that receive lump sums bonuses for their relocation. The best relocation partners have processes in place to insure moving crews are background checked to make sure there are no strangers in the home during the move. It’s critical for employees to have a great moving experience during the onboarding process and knowing who is in your employees home will make the difference.

Other blind spots might be relocation services available to assist with real estate, temporary housing, and new community information to ease the complexities for the family in transition.

What are YOUR blind spots?

Call to action: Contact your relocation partner to discuss possible blind spots to help elevate your program. Your employees will appreciate it and so will YOU!

… and go purchase this great book to Enhance YOUR Executive Edge! You will enjoy it…

This has been a “Relocation Minute” update on “Blind Spots in Relocation ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and twitter page.

Use this recruiting tool for budgeting an employee relocation… before the offer is made!

The countdown begins… 44 days, 10 hours, and 13 minutes (as I write this blog) until the start of the busiest time of year for moving families. Also known as PEAK MOVING SEASON. Companies are expanding, school is almost out, homes are selling, and families are getting ready to relocate. Many times an offer is made to an employee without knowing any of the home/family moving details which can cause frustration on both ends before the relocation.

Here are 3 questions/answers you can confirm to make relocation easy for you and the employee before the move begins. The result will be a smooth stress free relocation.small apartment move

1. Where is the employee moving from and to? When we have the zip codes, then we know the mileage for the upcoming move. As you might know, transportation charges are based on weight and miles.

2. How many bedrooms, or what is the square footage of the home? This information will give us a base volume to use for a quick budget based on average moving costs for this size home. We can also determine packing costs based on this information as well.

3. When is the preferred moving date? Critical information that will tell us how quickly to reserve moving dates. In the summer peak moving season, it can be 10-14 days for a reservation, and up to 3 weeks in difficult to service areas.

Once the budget is provided and offer is accepted, it is still important to schedule an onsite visual pre-move survey to view items moving in home, volume, packing requirements, as well as confirm loading access for an accurate estimate and move plan. This is the best way to start any move.

Call to action: If you, or someone you know needs a moving budget for an upcoming move, reach out to your moving provider to request the online tool that is available, or ask your provider to calculate the estimated cost using the information provided above. It’s that easy!

This has been a “Relocation Minute” update on “Recruiting tool for moving budgets ” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and twitter page.