3 Lessons I learned relocating employees this summer…

The last week of August and first week of September mark the end of “peak moving season” in relocation and household goods moving. The last four months of the summer have been challenging in more ways than one. It takes a team to coordinate what may seem easy, but can often be very complex moving services for families moving across the US and abroad. One thing I can always count on is learning something new each year. Many times it’s by making mistakes (which I have had my share this summer). The key to success is learning and growing from each mistake along the way. Today I want to share some lessons I learned this summer that will hopefully help your team when relocating your next employee. 

3 lessons from relocating employees this summer!

  1. Container shipments are here to stay. These shipments have many positives for employees living in a small apartment starting with one day delivery, and free storage if needed. The only restriction is over-sized furniture and/or volume.
  2. Different programs yield different experiences. Some companies offer a lump sum, while other companies provide an in house or outsource to a relocation management company. Regardless of the program, companies that invest in partnerships seem to have a better experience managing mobility, and happier employees relocating from start to finish.
  3. Being transparent makes significant impact. In my book Find Your Lane, I share the importance of giving and receiving feedback with excellence. I have received some really great feedback from employees relocating this summer. However, I have also made some mistakes along the way. The thing I continue to learn is the more transparent you from the start and during the process, the more success you will have along the way. Shake it off and continue onward!

Call to action: How was your summer? Take time to reach out to your partners to provide feedback. Are they doing great, or is there an area of business that needs improvement? What challenges us will make us better!

“Employer branding is the heartbeat of talent acquisition strategy.” (Suzanne Myers)

This has been “A Relocation Minute” 3 Lessons this Summer with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page. 

Also, check out http://www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!

Are you pursuing mobility excellence? 3 takeaways for your HR and Talent Acquisition teams!

Are you in HR or support talent with mobility needs? The North Texas Relocation Professionals (NTRP), a local relocation chapter in North Texas for WorldwideERC recently hosted a corporate panel meeting for members and guests to share “Pursuing Mobility Excellence from a Corporate Perspective”. NTRP members represent different relocation verticals in real estate, temporary housing, household goods moving, and HR managing mobility for different companies. This is an excellent organization to expand your education and mobility network! 

Our corporate panel was represented by companies with both US domestic and global mobility responsibilities including Sabre, Tenet Healthcare, BNSF Railway, and Dell. Some of the areas discussed during the meeting were: Policy Development and Review, Request for Proposals, and What keeps Corporate Mobility Professionals up at night.

Here are a few takeaways that might be relevant to your program:

  1. Bring facts and data to help corporate mobility professionals when you see an area to add value.
  2. Be brief and follow agenda for RFP’s!
  3. Relationships and collaboration are critical for great partnerships.

Others takeaways included:

  • Review policy often for exceptions
  • Collaborate with all of your stakeholders
  • Engage in partners that are “thinkers” and that understand process
  • Focus more on “cost to outcome” driven policies
  • Be transparent when challenges occur
  • Be brief on the RFP – adding footnotes when needed for pricing
  • Immigration and travel ban continue to keep us up at night

For more information on NTRP visit http://www.northtexasrelocationprofessionals.org/ or find us in Facebook, LinkedIn, or Twitter!

For more information on WorldwideERC, visit http://www.worldwideerc.org/

Call to action: Visit NTRP and WorldwideERC and browse website for resources to help you expand your employee relocation program. You can find many resources from benchmarking to a forum for corporate discussion. Also, sign up for the WorldwideERC global conference in Chicago, or our next NTRP meeting in Dallas!

“When you limit the people around you, then you limit yourself.” (John McCaa)

This has been a “A Relocation Minute” on NTRP Corporate Panel “” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon! 

What would you add to this list for a great partnership?

I recently had the honor of speaking to a wonderful group of HR professionals in Dallas, Texas about maximizing the onboarding experience when relocating an employee. The employee relocation is often the first experience for a new employee and family with the new company which makes it critical to get off to a great start.

One of the points I always stress is the importance of developing a great partnership with your vendors. The right partnership can make a difference for the person managing the program and put them at ease which will also put the employee relocating at ease too. Investing in a great partnership basically says “we care” from the moment you made the decision to join our company. 

When the meeting was completed, I was asked to share some of the traits that make up a great partnership and wanted to share with you too. When engaging a vendor, it’s like a new date. It starts with being a good listener and learning what’s most important to each other to make the partnership effective. A partnership is a two way street and both parties need to be open minded, transparent, and committed to develop a great long term partnership

Some of the partnership traits that can make a difference include:

  1. Trust… is the foundation!
  2. Integrity… always do the right thing.
  3. Open communication… allows access when needed.
  4. Collaboration… working together when issues arise.
  5. Relationships… shows you care.
  6. Values… creates alignment for things that matter.
  7. Serve… each other in everything you do.
  8. Patience… when mistakes happen.
  9. Transparent… gives you the best chance to achieve goals.
  10. Purpose… its why we are here doing what we do!

Which one do you think is most important? Who you add to this list?

Call to action: Reach out to your partners to discuss the importance of these traits and what should be focused on to elevate the experience for everyone. or share how much you appreciate your current partnership! If you don’t have a partner, then use these traits to find a partner that best aligns to support your organizational goals.

This has been a “A Relocation Minute” on “Great Partnership Traits” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page.

Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” now available at Amazon!

 

Size matters! 3 reasons why containers will elevate the experience for employees relocating.

As you may know, the transportation industry has been hampered with a driver shortage over the past few years. This has created a significant challenge for the household goods moving industry, especially during peak moving season (May – September). However, these challenges have also led to new opportunities to serve our clients with a new model for small shipments called “container move program”! The container move program is a concept that allows moving providers to transport smaller shipments via containers instead of loading direct on the moving van, and is creating a better experience for the employee relocating.  

Here’s why:

  1. EXPERIENCE: The container moving service caters to the small move, but is a full service moving experience. Shipments are packed/ loaded/delivered by professional movers, while protecting furniture with disposable pads during transit.
  2. PLANNING: Day certain load and unload. For a standard van line move, families will receive delivery spreads based on weight and miles. The smaller the shipment, the longer the delivery spread. However, the container move will guarantee one day pick up and one day delivery which is a significant benefit for the employee planning the delivery at destination.
  3. STORAGE: Up to 3 weeks use of the containers that include storage. When moves are registered, the container move includes storage at destination. This is critical when the employee is looking for a place to live. Cost for storage beyond 3 week time frame is minimal if needed.

The container move has many advantages for the employee living in a small apartment. There are also some restrictions to be aware of including size of furniture, volume, and destination. Are you aware of this concept? If not, now is the time to reach out and review how it can add value for your employees.

Call to Action: Talk to your relocation partner about container move options to see if it makes sense for your next employee relocation. It might add value when moving your next entry level hire or key talent on assignment with minimal furniture.

“The customer experience will never exceed the employee experience.” (Tony Bridwell)

This has been “A Relocation Minute” on “Container Program” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media facebook and twitter page. Also, check out http://www.BruceWaller.com to review my latest leadership book called “Find Your Lane” on sale at Amazon!

5 things to know when relocating talent this summer… Find Your Lane!

In my new book “Find Your Lane”, Chapter 8 is titled “Making The Most Of Your Journey”. The chapter of the book is about the importance of adding value and being resourceful in the workplace and in your community. I’m hoping the information below will add value when relocating your talent this summer!

Peak relocation season begins when school gets out toward the end of May and ends when school begins in early September. As we begin the last 6 weeks, I want to share some takeaways that have impacted and will continue to impact employees and their family relocating.

Here are 5 things to know when relocating talent this summer:

  1. Container move for small shipments is a “game changer” to elevate the relocation experience for families moving. Employees moving small amount of items can get a “preferred” delivery date instead of long transit time and storage at destination for up to 21 days if needed.
  2. Transit times continue to be a challenge for families moving due to many factors including federal laws and regulations, driver shortage, and difficult to service areas. The key has been to communicate expectations up front, and during the moving process. The smaller the shipment and longer the distance moving, the longer the spread to deliver.
  3. Costs continue to rise in all industries including relocation. If we want to keep recruiting the best van operators, we must find a way to compensate them to stay in this industry to cover their labor, fuel, and vehicle maintenance costs and still make a profit to raise their family. Remember, the less cost moves, may also mean the lower ranked driver assignments.
  4. The housing market is robust. The good news is a family can sell their home quickly with minimal costs for company when relocating. The bad news is families may find it difficult to purchase a new home quickly due to low inventory and multiple offers which may require storage costs. Don’t be surprised to see this exception increase in your policies.
  5. Lump sum relocation’s matter more now than ever. Companies that invest in partnerships elevate the employee experience at the beginning of the onboarding process. They do not have to gross up costs, and have access to realtor referrals, temp housing coordination and household goods moving providers with no additional costs. These employees need help too!

“The customer experience will never exceed the employee experience.” (Tony Bridwell)

Call to action: Reach out to your partner to discuss some of the items above. If you don’t have a partner, let me know and I will be happy to discuss strategies to help your team elevate the experience for your teammates when moving.

This has been “A Relocation Minute” on “End of Peak Season Trends” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller

For more information on my book, “Find Your Lane”, visit http://www.Bruce Waller.com

What is your defining moment in 2017?

It’s not how you START, but how you FINISH”

Jordan Speith started the final round of the 2017 British Open on Sunday with a 3 shot lead and had only 5 holes left to play in the championship. He had lost the lead by one stroke to his opponent Matt Kuchar. Jordan had a terrible start and was not playing championship level golf, BUT then he catches fire by scoring a 5 under over next 4 holes to win another major championship. Jordan Spieth finished strong!

In my new book, Find Your Lane, Chapter One is titled “it’s not how you start, but how you finish” which revolves around defining moments and the importance of making adjustments for success. We all have what I call defining moments. One of those defining moments for me came when I was having a conversation with my wife early in our marriage about our future. We were driving down the highway one afternoon on our way home from visiting our family when my wife asked me if I was planning on finishing college. I had started my journey toward a bachelor’s degree about four years earlier when I decided to leave after my freshman year to get married and start a family. Now, two children later, she was curious if I had been thinking about the future or was just going to accept the current situation with no plan in mind. That was a defining moment for me because I realized that my future was in my control…

As we drive past the midway mark in 2017, are you accepting the status quo or planning to make adjustments for a strong finish? Some examples might include:

  • If you have been managing your employee relocation in house, maybe this is the time to finally engage a partner for a better experience for you and your teammates.
  • Are you personally wanting to complete a certification that you have been wanting to achieve to elevate your career? Now may be the time to include on your list of items to finish in 2017!
  • Maybe you made a list of goals and haven’t looked at them since the beginniing of the year because life just got in the way. This may be a a defining moment for you to pick up the list to get started on achieving some of these goals.

“Life comes down to a few moments, and this is one of them.” (Bud Fox, Wall Street)

Call to action: What is your defining moment for 2017? Pull over and park to reflect. Maybe this is your time to reach out to a colleague to find ways for you to make an adjustment for a strong finish in 2017!

This has been “A Relocation Minute” on “Defining moments” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller

“Find Your Lane” book can be purchased on Amazon, visit http://www.BruceWaller.com for more information.

Did you know? The Diane McClendon Scholarship can make Impact in HR!

In my new book “Find Your Lane”, Chapter 8 is titled “Making The Most Of Your Journey”. The chapter of the book is about serving others in the workplace and in your community. One of the subtitles is “10 ideas that can make impact. Some of these ideas include: Connecting people, Sharing resources, and Nominating someone deserving for an award. As I think about this, I think about DallasHR’s Inaugural Diane McClendon HR Scholarship.

Today, I want to share this information with you. Please review and share this post with others that might be interested in this HR award of excellence too. It will make impact! 

DallasHR, a local SHRM chapter in Dallas is dedicated to developing human resource professionals to better align their functions within their organizations with their company’s overall strategic goals. To that end, DallasHR created the Diane McClendon Scholarship, which recognizes human resource professionals who have demonstrated a commitment to the field of HR through the pursuit of professional achievement and community outreach. This award is designed to assist the recipient’s professional growth through educational and networking opportunities afforded through DallasHR membership and attendance at The HRSouthwest Conference.

The selected applicant will receive:

  1. Full registration to The HRSouthwest Conference (http://hrsouthwest.com/)
  2. Three (3) nights of complimentary lodging at an official Conference hotel during the year the award is granted.
  3. One-year renewal of DallasHR membership

The namesake of the scholarship, Diane McClendon, served as the executive director of DallasHR and The HRSouthwest Conference for 14 years, retiring in early 2016. The positive impact she has had on the organization left its mark…and all who worked alongside her are better people because of her leadership.

  • Applicants must meet the following criteria:
    Minimum three (3) years of experience working as (and currently) a human resource practitioner
  • Current member of DallasHR (at the time of submission and selection
  • Holds a current HRCI (PHR, SPHR or GPHR) or SHRM (SHRM-CP or SHRM-SCP) certification
  • Please note: current DallasHR and HRSWC board members are not eligible for this scholarship

Application deadline is Friday, August 11, 2017

You can access the application by clicking this link below… http://www.dallashr.org/DallasHR/Career_Resources/Awards/DMC_Scholarship.aspx

Call to action: Click the link, and invest a few minuted to complete the online application for a deserving HR leader in the industry that meets the qualifications listed. It will make major impact for you both!

For more information on my book, “Find Your Lane”, visit www.BruceWaller.com 

This has been “A Relocation Minute” on “Diane McClendon Scholarship” with Bruce Waller, for more information on relocation resources call 972-389-5673, or email bwaller@goarmstrong.com You can also follow me on Twitter too https://twitter.com/BruceWaller